Customer Service/Inside Sales Associate

Dunlop Protective Footwear is the global leader in protective footwear for workers in demanding industries such as agriculture, food processing, construction, and oil & gas. With a strong legacy of innovation, quality, and customer focus, we are committed to keeping professionals safe and comfortable on the job. Join a mission-driven organization that combines tradition with cutting-edge technology to shape the future of protective footwear. Job Summary We are seeking a high-energy, relationship-driven Customer Service / Inside Sales Associate to join our growing Dunlop Protective Footwear USA team. This is a key customer-facing role that blends inside sales, account management, customer experience, and proactive outreach. You will manage and grow assigned accounts, support prospects through their buying journey, and help drive sales across Industrial, Construction, Food Processing, Agriculture, and Retail customer segments. You’ll work closely with Marketing, Operations, and our field sales teams to ensure customers receive fast, accurate, and exceptional support. We value initiative, collaboration, and a fresh perspective — and we need someone who is ready to jump in, solve problems, and help the team succeed. Key Responsibilities Manage a portfolio of existing customers, nurturing relationships and driving repeat business. Conduct proactive outreach to prospects and lower-tier accounts to support new business development. Identify upsell and cross-sell opportunities across Dunlop’s full product line (PVC, PU, Hazmax, JobGuard, Waders, Rainwear, etc.). Maintain a well-organized pipeline in Dynamics 365 with consistent follow-up and opportunity tracking. Support post-tradeshow outreach, sample coordination, and lead conversion. Customer Relationship Management Serve as the primary point of contact for your accounts, ensuring fast, accurate, and friendly service. Process orders, quotes, and RGAs with efficiency and attention to detail. Troubleshoot issues by partnering with internal teams to resolve challenges quickly. Deliver tailored product recommendations and provide technical or application-based support. Work cross-functionally with Marketing, and Operations to support promotions, customer programs, and process improvements. Share customer insights, competitive feedback, and market trends to help guide product and commercial strategies. Assist team members as needed — even outside your core responsibilities — to support a strong, customer-first culture. Market Development & Product Knowledge Build and maintain in-depth knowledge of Dunlop’s product lines and their applications across various industries. Monitor industry trends, segment-specific needs, and competitive activity. Contribute to strengthening Dunlop’s market presence through professional communication and brand representation. Qualifications Associate’s degree or higher preferred; equivalent experience accepted. 2–5 years of experience in inside sales, customer service, or business development (B2B or distribution/manufacturing preferred). Strong communication skills with the ability to build trust quickly. Organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment. Proficiency in Microsoft Office; experience with CRM/ERP systems (Dynamics 365 preferred). A positive, team-oriented attitude and a natural drive to take initiative. We’re looking for someone who Brings energy, fresh ideas, and a strong work ethic. Thrives in a collaborative, customer-first team environment. Approaches challenges with curiosity, creativity, and persistence. Sees opportunities, not obstacles — and takes ownership without waiting to be asked. Wants to contribute to the success of the full team, not just their own accounts. Why Join Dunlop Be part of a global leader in protective footwear with a strong heritage and a bold vision for the future Work in a collaborative and entrepreneurial environment where your ideas and impact matter Join a purpose-driven team that’s committed to safety, innovation, and performance Health Savings Accounts 401K with company match Life and Disability Insurance Critical Illness Insurance Tuition Reimbursement Employee Assistance Program and more Compensation We offer competitive wages commensurate with job skills, experience, education and geographic location. The starting salary range is $55,000-$65,000 with a bonus opportunity based on company and individual performance. You must be eligible to work for any employer in the US without sponsorship. DPF-USA is an equal employment opportunity employer. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr Dunlop Protective Footwear