INBOUND SALES REPRESENTATIVE I

Job Description

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Answers incoming calls, meeting daily quotas. Screens orders received for price and potential errors. Enters faxed orders into computer system.

Informs customer of prices, shipping date, anticipated delays, and any additional information needed by customer. Attempts to sell additional merchandise to customer.

Sets up new customers or potential accounts into computer system after screening and obtaining proper documentation. Obtains sales tax number and method of payment from new customers.

Writes up order form or enters data into computer, to determine total cost for customer. Computes price, discount, and shipping charges.

Checks inventory and notifies Inventory Control Department of orders that would deplete stock.

Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates. Records or files copy of orders received according to expected delivery date.

Receives calls and assists customers with any complaints. Confers with production, sales, shipping, or warehouse personnel to expedite or trace missing or delayed shipments.

Works as a team to support and process ordered for the outside sales force.

Complies with safety and GMP requirements.

SAFETY RESPONSIBILITY STATEMENT

Supports a culture of safe production and operations; follows all safety rules and procedures. Actively participates in the safety program by: engaging in training activities to learn what constitutes a safety hazard; reporting safety concerns to the supervisor, submitting safety suggestions, and correcting or reporting to the appropriate people when an employee sees a workplace health or safety hazard, until it is resolved. Assists with communicating safety information to new employees. Fulfills responsibilities as outlined in the company safety management plan.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to two years’ related experience and/or training; or equivalent combination of education and experience. Experience in the natural foods industry is preferred.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Must have excellent computer skills, including good data entry skills. Excellent verbal and written communication skills required.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to use a phone and a computer. The employee is occasionally required to move from place to place within the facility. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

2025 BENEFITS AT A GLANCE