Support and Deployment Engineer

Support and Deployment Engineer

Azeus Systems Limited is looking for a Support and Deployment Engineer to be part of our growing support team for our product, Azeus Convene. Azeus Convene is a multi-awarded meeting and collaboration solution for Boards and Leadership Teams. Our client base has grown exponentially, and we have extended our global footprint in over 100 countries, which has already been recognized by reputable institutions across the globe.

As a Support and Deployment Engineer, you will deploy and configure systems architectures to ensure security frameworks are properly implemented. You will work closely with systems administrators and project team members to support system configuration, and to set up and maintain cost-effective and efficient hardware and software deployments that satisfy project requirements.

Requirements

You will undergo intensive on-the-job training and mentoring to prepare you for the following responsibilities:

• Deploy servers with hardening and firewall policies between servers
• Support the deployment of applications developed by Azeus in the cloud (AWS, Azure, KSA cloud, etc.)
• Carry out the deployment of applications developed by Azeus on client premises. You will be prepared to handle server and application software hardening , firewall policy setup, etc.
• Identify and analyze system integration problems
• Resolve server issues by identifying the root cause and taking immediate remedial action
• Formulate and implement corrective actions in case a problem re-occurs
• Formulate and implement preventive actions to prevent issues from happening again
• Identify recurring tasks and recommend tools to automate those tasks
• Be on-call for support cases

What we are looking for:

• Fast learner with excellent problem-solving skills
• Good organizational skills; able to work well under pressure and time constraints
• Flexible and able to adapt to changing shift schedules, as you may be assigned to work on weekends, holidays, and across different time zones
• Excellent interpersonal and teamwork skills