Sportsbook Ticket Writer

divh2Sportsbook Cashier/h2pWrites tickets and processes cash winning tickets/ppHandles customer questions and disputes/ppCounts cash at the beginning and end of each shift/ppEnsure all customers, whether regular or infrequent, are made to feel welcome at all times/ppCarry out engaging conversations and provide friendly service to customers/ppShow patience with customers who do not wager regularly; take the time to explain how wagering works/ppCommitted to working in a compliant environment in the Sportsbook at all times and adhere to Gaming Control Board reporting requirements/ppCalls for MTL support when writing bets requiring MTL paperwork/ppAdhere to Uniform Policy and ensures good standard of personal presentation at all times/ppAnticipate and act on the needs of the customer, seek and respond to feedback/ppEnsure all issues effecting the customer experience in the sports book are reported promptly/ppUndertake additional tasks contributing to the operations of the sports book, as requested/ppMust be at least 21 years of age/ppGenuinely interested in working with and helping customers/ppExcellent communication skills/ppPrefer working as part of a team/ppWell-presented, polite, tactful and friendly/ppNumerate, lively and quick-thinking/ppResolve complaints and difficult situations in a calm and patient manner/ppEnjoy promoting products and services confidently/ppGather and act on customer feedback effectively/ppPrioritize quick, effective speed of service/ppHigh standards, initiative, pro-activity and professionalism/ppFlexible to perform different tasks and follow procedures correctly/ppFull of drive and enthusiasm for your own development/ppMust be able to stand for extended periods of time/ppMust be able to lift, pull or push 25 lbs./ppMust be able write for extended periods of time/ppMust be able to twist, bend or reach with no significant boundaries/ppThis position may be exposed to a smoke-filled environment/pp$18.00 Per Hour/ppBi-Weekly Pay Dates/ppPTO, 401(k), Medical, Dental, Vision, Life Disability Insurance - Holiday Pay/ppJob Identification 84236/ppJob Category Casino/ppJob Schedule Part time/ppLocations Horseshoe Baltimore (On-site)/p/div