Staff Product Manager, Equipment Diagnostics & Field AI

Role Description

Ready to be a Titan? ServiceTitan is the operating system for the trades. This role sits at the intersection of AI and next-generation hardware, helping to define how they transform the way technicians work.

What you'll do:

• Own the product vision and roadmap for equipment diagnostics, from improving the core technician experience to expanding diagnostic intelligence across the platform.
• Drive adoption across the various trades and personas operating on ServiceTitan, creating a truly loved and invaluable experience.
• Build a platform layer of diagnostics that can be leveraged across multiple AI powered workflows throughout the product.
• Create and own the strategy for the equipment data graph that will power multiple workflows.
• Lead customer discovery with technicians and service operators to deeply understand real diagnostic workflows and where AI can have the highest impact.
• Partner with engineering, data science, and design to build intelligent, reliable, and fast experiences that work in real field conditions.
• Contribute to the broader roadmap for how AI transforms the field service workflow in the physical world.

Qualifications

• 7+ years in product management with a track record of shipping and scaling complex products.
• Experience building AI-powered or intelligent systems products.
• Strong mobile product instincts.
• A diagnostic mindset.
• Comfort working across ambiguous problem spaces.
• Strong cross-functional leadership across engineering, design, data science, and Go-To-Market teams.
• Ability to conduct complex data analysis to inform product decisions and direction.
• Experience partnering with third parties to build collaborative products.
• Nice to have: experience with products where the end user is doing physical, time-pressured work.

Benefits

• Flextime, recognition, and support for autonomous work.
• Holistic health and wellness benefits including company-paid medical, dental, and vision.
• Support for Titans at all stages of life, including parental leave and fertility services.

Company Description

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great.

We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on any characteristic protected by applicable laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees.