Bilingual Mandarin Resident Services Associate

Client Overview: Our client, a premier residential community in Queen, is seeking a polished and hospitality-focused Bilingual Mandarin Resident Services Associate to provide exceptional service to residents, guests, and prospective tenants. This role is ideal for someone with a strong customer service background who enjoys creating positive experiences and thrives in a luxury residential environment. Salary/Hourly Rate: $25/hr - $27/hr Position Overview: The Bilingual Mandarin Resident Services Associate will serve as the face of the property, providing a high level of customer service while supporting front desk operations, resident relations, visitor management, and building services. Candidates must be fluent in Mandarin and English and possess a hospitality-driven mindset with a strong focus on resident satisfaction. This is a temp-to-perm opportunity with strong long-term potential. Candidates must be comfortable working onsite in Queens and committed to delivering exceptional resident experiences in a customer-focused environment. Upon permanent conversion, employees will join a unionized workforce and must be comfortable becoming a union member. The schedule is from Tuesday to Saturday, 3:00 PM - 11:00 PM and the ideal candidate must be flexible for one overnight shift per week. Responsibilities of the Bilingual Mandarin Resident Services Associate: Resident & Guest Services: Welcome residents, guests, and visitors with professionalism and warmth. Manage visitor check-in procedures and coordinate deliveries. Maintain a polished, organized, and welcoming lobby environment. Support resident events and leasing activities as needed. Conduct routine lobby and common area checks to ensure presentation standards are maintained. Security & Building Operations: Monitor building activity and access procedures. Track vendor and contractor visits and maintain accurate logs. Respond appropriately to resident concerns and building-related issues. Package & Resident Services: Receive, log, and organize packages and deliveries. Manage service requests, amenity reservations, and resident preferences. Maintain accurate records and assist with package room operations. Move-In / Move-Out Coordination: Coordinate logistics related to resident move-ins and move-outs. Communicate with building management regarding scheduled activities. Ensure smooth transitions and positive resident experiences. Leasing & Community Support: Welcome prospective residents and notify leasing teams of arrivals. Assist with property tours and leasing support activities. Share community information and provide exceptional customer service. Emergency Response & Team Support: Follow emergency procedures and respond calmly under pressure. Escalate issues appropriately and follow through to resolution. Participate in team meetings and support special projects as assigned. Required Experience/Skills for the Bilingual Mandarin Resident Services Associate: Fluent in Mandarin and English (required). Strong experience in hospitality, concierge, residential services, customer service, or front desk. Exceptional communication and interpersonal skills. Professional and polished presentation. Strong problem-solving abilities and customer-focused mindset. Ability to remain calm and professional in a fast-paced environment. Comfortable working second-shift hours and one overnight shift per week. Preferred Experience/Skills for the Bilingual Mandarin Resident Services Associate: Experience in luxury residential, hospitality, hotel, concierge, or guest services environments. Experience working with diverse communities and high-volume resident interactions. Familiarity with property management or resident services systems. Education Requirements: High school diploma is required. Bachelor’s degree is preferred. Benefits: Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off). #J-18808-Ljbffr Atrium Staffing