Tennis Shop Attendant

Tennis Shop Attendant

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!

Job Summary

The Tennis Shop Attendant is responsible for helping support the tennis experience for our members and guests by promoting the game and the club's offerings. Your responsibilities will include delivering exceptional customer service, assisting members with merchandise selections, and ensuring the shop is well-stocked with high-quality tennis gear and apparel. Additionally, you will be involved in helping manage inventory, placing orders for merchandise, and supporting the overall operations of the tennis shop.

Reporting Structure

• Reports to the Manager Tennis Shop or Head Tennis Professional

Day to Day

• Provide efficient and friendly customer service in the pro shop by accurately processing transactions at the register and properly checking in tennis players prior to play. Adhere to cash handling procedures and ensure all operational standards are consistently met.
• Respond to inquiries about lessons and court reservations for members and guests, both in person and over the phone. Engage with members and guests in a friendly manner, focusing on their needs while remaining calm, professional, and courteous, even under pressure.
• Interact with members and guests in a professional manner, assisting them with changes and last-minute requests as necessary.
• Keep the tennis shop organized and clean, assist with merchandising, and help oversee tennis operations and staff to ensure optimal performance.
• Perform closing business functions in accordance with the club's established guidelines and procedures.
• Ensure that daily assignments are completed in designated areas to meet club standards maintaining orderly work areas, organizing the entry area, and picking up trash/debris.
• Assist with inventory controls by checking in merchandise according to procedures and organizing storage and display areas. Maintain appropriate inventory levels of frequently stocked items (e.g., shirts, socks, hats, and balls) and follow up on special orders to keep customers informed of their order status.
• Handle all returned merchandise and issue proper credits to customers.
• Process daily invoices as needed, ensuring accurate coding and scanning to the Accounting Team for timely payment.
• Maintain accurate tennis member information, including updates to the Buyers Club Plan Database and stringing records as applicable.
• Actively promote the game of tennis and the club while maintaining a high level of professionalism and service.

Additional Duties

• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team's success.

About You

Required

• High school diploma or equivalent.
• A minimum of 1 year of experience in a customer-facing role, preferably in a retail or sports environment, demonstrating strong interpersonal and communication skills.

Preferred

• Familiarity with tennis equipment, apparel, and accessories is highly desirable.

Understanding the game itself can enhance interactions with customers and support sales efforts.

• Previous experience in sales or retail operations is beneficial, including skills in merchandising, inventory management, and point-of-sale systems.
• Proven ability to manage inventory, place orders, and maintain a well-organized shop environment.

Physical Requirements

• Frequent sitting, standing, walking, and driving.
• Occasional exposure to temperature changes, dust, fumes, or gases.
• Squatting, kneeling, reaching, grasping, twisting, and bending.
• Ability to lift, carry, push, or pull up to 100 lbs. on occasion.
• Talking, hearing, and seeing.

Primary Tools/Equipment

• Merchandise (5 - 30 lbs.)
• Racquets (1-2 lbs.)
• Computer, Tablet, Phone etc.

Work Schedule

• Adherence to attendance requirements as outlined in the weekly schedule.
• Flexibility to work additional hours as needed to meet position deadlines.
• Availability to work on weekends and/or holidays as required.

What We Offer

We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked. While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)

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