Front Office Supervisor

Front-of-House SupervisorThe Concord Courtyard by Marriott, owned and operated by Duprey Hospitality, is seeking a guest-focused, detail-oriented Front-of-House Supervisor.Join an amazing team and receive benefits and travel perks.Schedule: Evenings/weekendsEssential Duties and ResponsibilitiesProvide professional and courteous guest service at all timesGreet arriving guestsAnswer telephone calls courteously and efficientlyProfessionally and diplomatically handle guest complaintsRespond to inquiries regarding hotel services, guest registration, local shopping, dining, entertainment, and travel directionsFacilitate direct billsGenerate, confirm, cancel and change guest reservationsKeep records of room availability and guests' accountsAssist arriving and departing guests with luggageCompute bills, receive payments and make change for guestsMake restaurant, transportation, or entertainment reservations for guestsPromote any current hotel and franchise marketing programsOversee Guest Services Agents to ensure brand and hotel standards and training are maintainedAbility to work well with a diverse group of peopleAdditional DutiesAct as Manager on duty when scheduledMaintain office supply inventoryPost ancillary charges to guest folios (i.e. food, room, telephone)Maintain clean and neat work and storage spacesAssist with appropriate storage of guest propertyAttend monthly department meetingComplete projects as determined by the General ManagerAssist other coworkers/departments when necessaryAssist with inventory and orderingParticipate in ongoing education and trainingOther duties as assignedRequirementsEssential Behavior Requirements• Customer Service: Displays a professional sense of urgency when communicating and interacting with guests, coworkers, and the public in a way that exceeds the guest's wants and needs. Identifies opportunities to improve and deliver additional value to guests' experience by presenting creative solutions and innovative ideas.Essential Behavior Requirements (cont.)• Communication: Actively listens to guests, coworkers, and the public (viewing the situation from the guest's perspective) and works together to solve the problem through effective communication.• Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.• Quality: Work "product or service" is free of errors and exceeds guests' expectations.Minimum Qualifications• Education or Experience - High school diploma or GED equivalent; one to two years of related experience or training; or equivalent combination of education and experience.• Language Skills- Must have developed language skills to the point to be able to: read and comprehend instructions, safety rules and memos. Speak clearly, distinctly and with confidence using appropriate pauses, emphasis and punctuation.• Mathematical Skills Requires mathematical development sufficient to be able to: add, subtract, multiply and divide all units of measure.• Reasoning Ability Must have developed reasoning skills to be able to: apply common sense and understanding to carry out instructions in written, oral or diagram form. Ability to professionally deal with problems in standardized situations.Physical Requirements• Ability to pass pre-employment drug test and background check• Requires walking and standing to a significant degree, reaching, handling, lifting, talking, hearing and seeing• Lifting up to 50 lbs. maximum with frequent lifting and/or carrying or transporting of objects weighing up to 25 lbs.• Inside environmental conditions protected from weather conditions. Potential exposure to paint, solvents, cleaning chemicals, and/or fumesWe are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.