Cash Posting Specialist

Overview At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll help provide exceptional service to our employer clients and care to their employees. The Cash Application Representative is responsible for posting, reconsideration, and adjustment of all payment types in the Concentra Practice Management system in a timely and accurate manner, maintaining posting levels per company policy. Employment Details Employment Type: Full-time Schedule: 1st shift / Standard business hours (Monday–Friday) Work Environment: 100% onsite (in-office) Location: Global Way, Linthicum, MD Responsibilities Apply payments to appropriate accounts, such as Workers Compensation; Patient/Private/Group Health (Cash & Credit Card) and Employer/Contract Transfer payments to other Central Business Offices Apply Zero pay EOBs and appropriate reasons for Zero pay Ensure payments are recorded in an accurate and timely manner Manually post daily cash assignments Post cash and adjustments per remittance or Explanation of Benefit (EOB) Read and interpret EOBs, balancing, and resolving posting errors Balance daily posting against internal control totals Manage unidentified cash, or payments received with no backup Post 100% denials or short paid charges Post and balance payments received through the mail from patients, customers, and insurance companies Post all receipts ensuring the totals match the check total amount Close daily payments and batches Identify daily EOBs needing reconsideration Prepare and disburse all daily Reconsiderations to appropriate carrier/TPA (CBOs who currently combine the duties of cash posting and reconsideration process) Identify EOBs in need of reconsideration, copy and distribute to appropriate department (CBOs who do not currently combine cash posting and reconsideration process) Maintain status report for CBOs who currently combine the duties of cash posting and reconsideration process Identify incorrect payments and billing due to various changes (e.g., address change, pricing, etc.) Submit employer/contract changes for verification according to the customer service package Escalate issues preventing accurate cash application to leadership Apply appropriate worker compensation adjustments, focus, first health, CCN, contractual, etc. Apply appropriate employer (contract) adjustments, customer service, price, etc. File monthly batches Ensure adjustment requests have proper supporting documentation Meet or exceed departmental productivity standards Meet all monthly, quarterly, and year‑end close deadlines as they relate to cash application duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications High school diploma or GED equivalent Specialty training in medical billing and posting preferred Job‑Related Experience Customarily has at least six months of demonstrated medical revenue cycle experience Job‑Related Skills/Competencies Concentra core competencies of service, mentality, attention to detail, sense of urgency, initiative, and flexibility Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions Outstanding customer service skills and the ability to deal with people in a manner that shows tact and professionalism The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies Familiarity with Microsoft Excel, Outlook, Word Ability to communicate effectively Excellent time management skills Excellent writing and documentation skills Strong attention to detail Ability to operate 10‑key numeric pad by touch Ability to work under tight time schedules Requires outstanding decision making and excellent problem‑solving skills Ability to successfully aid in all areas of training and staff development Ability to work independently as well as a team player Ability to handle multiple tasks, projects, duties, and priorities Additional Benefits 401(k) retirement plan with employer match Medical, vision, prescription, telehealth, and dental plans Life and disability insurance Paid time off and extended illness days offered Colleague referral bonus program Tuition reimbursement Commuter benefits Dependent care spending account Employee discounts This position is eligible to earn a base compensation rate in the range of $20.00 to $22.00 hourly, depending on job‑related factors as permitted by applicable law, such as level of experience, geographic location, and/or seniority. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Concentra is an equal opportunity employer, including disability/veterans. Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws. #J-18808-Ljbffr