Field Service Technician

POSITION SUMMARY

Our Field Service Technicians apply their technical knowledge and experience to solve problems across a diverse customer base, supporting customers in banking, education, logistics, manufacturing, medical, retail, and other industries. As a Secur‑Serv Technician, you will install, troubleshoot, diagnose, and repair a wide range of hardware that includes printers, cash recyclers, document finishing equipment, office equipment, servers, PCs, and data communications equipment.

ESSENTIAL RESPONSIBILITIES

Travels to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware in accordance with service agreements. Manages preventative maintenance schedule in a timely and efficient manner. Assists other territories and technicians as needed, which may include travel to other metropolitan areas. Takes ownership of meeting customers’ business needs. Coordinates activities and seeks assistance from technical support when appropriate. Provides updates, status, and completion information to manager, sales, technical support, call center, and customer via voicemail, use of wireless call processing system, or in‑person communication. Manages parts inventory in accordance with established guidelines. Submits required paperwork in a timely, efficient, and complete manner. May be asked to train new technicians in an on‑the‑job manner.

REQUIREMENTS

Two or more years related experience and/or training. Able to successfully attend training in Headquarters and/or outside schools to keep abreast of new technology and hardware product developments. Valid and current state Driver's License. Self‑motivated and able to work effectively under minimal supervision. Knowledge/Skills/Abilities: Ability to diagnose equipment operational errors and product failures. Must be able to problem‑solve, think analytically, and be attentive to detail. Good verbal communication skills for interaction with customers. Physical Demands: Regularly required to stand, walk, sit, talk, write, and hear. Reach with hands and arms and stoop, kneel, bend, crawl, push/pull, twist, and turn. Frequently lift and/or move up to 25 pounds. Occasionally lift and/or move up to 50 pounds. Must be able to meet all physical requirements up to eight hours per day. Able to travel overnight 5–10%.

PREFERENCES

Associate's degree (AA) or equivalent from a two‑year college or technical school.

BENEFITS

Company car available for personal use. Paid training. Generous benefits package for full‑time employees, including a copay medical plan option, HSA medical plans with employer contributions, dental, vision, company‑paid life insurance, and company‑paid short‑ and long‑term disability coverage. 401(k) savings plan with company match; vesting on first day of eligibility. Wellness program to improve health and earn a discount on health insurance premiums. Tution reimbursement up to $5,250. Company‑paid LinkedIn Learning subscription or certification programs. WE ARE AN EQUAL OPPORTUNITY EMPLOYER. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing View email address on click.appcast.io‑serv.com or calling View phone number on click.appcast.io. EEO is the law. To review your rights under Equal Employment Opportunity please visit #J-18808-Ljbffr Secur-Serv