Intensive Case Manager - Healthy Living

Intensive Case Manager - Healthy Living

We serve with care. Assisting families and individuals throughout Southern Nevada to overcome barriers and attain self-sufficiency through direct services, training and referral to community resources. Ending homelessness on youth, one family, one individual at a time.

Benefits of working at HELP of Southern Nevada

• 15 paid Holidays
• Birthday Holiday
• Paid sick and vacation time
• 403B
• 90% of the employee only premium is paid for Medical, Dental, Vision, and Life Insurance
• Employee Assistance Program (EAP)
• Adult Housing Programs (AHP)

Healthy Living Intensive Case Manager

Hours: Monday - Thursday

Status: Full-Time - Non-Exempt

Reports to: Adult Housing Programs (AHP) Supervisor

About the Department:

The New Beginnings Intensive Case Manager (ICM) provides permanent supportive housing to chronically unhoused adults without children (AWOC). Support participants in overcoming challenges and building a pathway to a better quality of life, foster self-sufficiency, and stability.

Job Summary:

The Healthy Living Intensive Case manager reporting to the AHP Supervisor provides direct intensive case management services to medically fragile, chronically homeless adults.

• Conduct initial interview/intake, and client needs assessments
• Provide case management and supportive services to clients moving into long-term housing, to promote transition from unhoused to residential stability
• Create individualized case plans with each adult member of the household, based on the client's needs, to achieve self-sufficiency
• Review the client's treatment plan monthly, update the client's case plan, and track outcomes
• Connect clients with wrap-around services through other programs offered at HELP, including Workforce Services Job Readiness Workshops, Energy Assistance Program, holiday programs, etc.
• Connect clients with mainstream programs, including but not limited to, Medicare, and SSI/SSDI
• Provide clients with referrals and resources for other social services and partner agencies
• Communicate effectively with individuals from a variety of social, cultural, and economic backgrounds
• Meet with clients monthly and complete income calculations and rent requests before the 1st of the following month
• Conduct weekly/semi-monthly home visits
• Provide transportation to clients to ensure that all appointments are kept
• Enter case notes and services daily into HMIS, reflecting activities of the client's progress
• Attend monthly case conferencing meetings with Managed Care Organization (MCO) to discuss and review client progression
• Always maintain audit-ready files
• Maintain clear boundaries with all clients and providers
• Must never allow your or the organization's ethical standards to be compromised
• Facilitate Life Skills Training sessions for clients on-site 2-3 times per quarter
• Attend meetings and trainings, as required
• All other job-related duties as assigned by management for needs of the business

The ideal candidate will possess the following knowledge, skills, and abilities:

• Knowledge of local social service agencies and programs, as they pertain to the local unhoused population
• Knowledge of applicable statutes, ordinances, and codes
• Knowledge of social service work, and interviewing/referral techniques
• Experience and understanding of unhoused issues
• Understand and follow complex instructions and procedures
• Ability to analyze situations accurately and adopt an effective course of action
• Communicate effectively with persons from a variety of social, cultural, and economic backgrounds, and possess a demonstrated understanding of and sensitivity to culturally diverse populations.
• Effective written, verbal, and listening skills
• Ability to independently initiate and maintain effective working relationships and respond to correspondence from all business contacts
• Ability to be flexible and quickly adjust to shifting priorities
• Organize work schedule and budget time
• Understand and follow all agency policies and procedures
• General computer knowledge, and the ability to use Microsoft Office software
• Ability to work flexible hours, as required by the client caseload.
• Ability to perform accurate mathematical equations, calculate client's rent and utility costs and request funding to pay those bills

Required Qualifications:

• Proof of Highschool Graduation or GED
• Active Nevada Drivers License with clean MVR
• 2 years' experience with data entry, compliance, or related field
• Previous experience working with unhoused population

Preferred Qualifications:

• Bachelor's Degree in Social Work or related field