Sales Operations Manager

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Why this role is on the menu Eversight, part of Instacart, is building next-generation data insights and analytics platforms that help leading CPGs & Retailers make smarter, faster decisions across pricing, promotions, retail media, and omni-commerce. We're hiring a Senior Revenue Operations Manager to build and run end-to-end revenue operations across our Commercial organization (Sales and Customer Success), spanning both CPG and Retail. This is a build-and-own role, not a request-response one: you'll identify what the business needs before it's escalated to you, bring a recommendation, and drive it to completion. You'll report directly to the Director of Sales Capabilities & Strategy, with broad latitude to design process, own reporting, and act as a trusted partner to commercial leadership across Eversight Sales, Customer Success, and Product, along with cross functional partners like Strategic Finance, Commercial Partnerships and Brand Partnerships. What you'll cook up in your first year Standardized reporting and forecasting models live across CPG and Retail, giving commercial leadership one clear view of pipeline, renewals, and customer health Dashboards built and adopted across Sales and Customer Success that leadership actually uses to make decisions, tracking pipeline, renewal rate, expansion, and churn risk Operational gaps identified and fixed before anyone had to ask, each tied to a measurable improvement in forecast accuracy, data integrity, or process efficiency AI tools, agents, and workflow automations built and shipped that eliminate recurring reporting and data cleanup work, cutting manual operational overhead across the commercial org Trusted operational relationships built across every team you touch, with clean handoffs and no surprises Process documentation and standardized frameworks built as you go, not bolted on after the fact The secret ingredients we're looking for Must-have pantry staples (Minimum Qualifications) Bachelor's degree in Business, Analytics, Statistics, or related field 7+ years of experience in Revenue Operations, Sales Operations, or a similar function within a SaaS company; experience in CPG, Retail, or trade promotion/pricing analytics highly preferred Proven ability to analyze and interpret complex data sets to deliver actionable insight Fluent in using AI tools, agents, and workflow automations to eliminate manual reporting and data cleanup, as a core part of how you operate rather than an occasional add-on Experience with SQL and Tableau Exceptional verbal and written communication skills, with the ability to present findings to leadership Demonstrated ability to identify challenges, prioritize solutions, and execute improvements independently Adept at working cross-functionally with a focus on aligning multiple stakeholders toward shared goals A #J-18808-Ljbffr