Customer Care Representative

Be the Nerve Center of Customer Success: Join Duraco Specialty Materials as a Customer Care Representative!

Imagine being the person everyone counts on—the one who keeps orders moving, solves problems before they become headaches, and makes every customer feel like a priority. At Duraco, our Customer Care Representatives are more than just order processors; you're the vital link connecting customers, operations, accounting, and shipping. You're the "octopus" of our team, handling multiple systems, coordinating across departments, and making sure nothing slips through the cracks.

What Your Day Looks Like: You'll start your morning reviewing open orders, checking for any issues or delays, and jumping in to find solutions. You'll communicate directly with customers, keeping them informed and reassured, while entering orders, confirming pricing, and making sure every detail is right. You'll navigate multiple ERP systems, collaborate with buyers, and coordinate with teams across locations—all while keeping your inbox and priorities organized.

How You Make an Impact:

• Own the order process from start to finish, ensuring accuracy and speed.
• Tackle challenges head-on—whether it's a manufacturing delay or a shipping question, you're the one who finds answers and keeps things moving.
• Use your tech-savvy skills to juggle multiple systems and keep data entry flawless.
• Work closely with a supportive, collaborative team that values your ideas and initiative.
• Bring a sense of urgency, empathy, and a customer-first mindset to everything you do.

Who Thrives Here: You're organized, detail-oriented, and love the satisfaction of seeing things through. You're comfortable working independently but know the best results come from teamwork. You enjoy helping people, solving problems, and making a real difference every day. Experience in order entry, data entry, or customer service in a B2B or manufacturing environment is a big plus.

What We Offer at Duraco

• Medical, dental, and vision insurance
• Employer paid life and disability insurance
• Paid time off and paid holidays
• 401k with employer match
• Additional voluntary benefit offerings
• Hybrid work model, with office time in Forest Park, IL
• Bonus eligibility based on performance
• Opportunities for skill development, cross-training, and career advancement
• Competitive pay

Hourly range for this position is between $21.00 - $26.00 depending on skillset and qualifications.

About Duraco Specialty Materials:

Duraco Specialty Materials provides innovative adhesive solutions and specialty materials for a wide range of industries. We value collaboration, respect for expertise, and steady improvement in how we work.