Maintenance Technician II

Job Description

Job Description

Position Summary

The Maintenance Technician II supports daily property operations by completing routine and intermediate maintenance work that helps maintain clean, safe, attractive, and inspection-ready apartment communities. This role requires dependable hands-on maintenance skills, strong customer service, sound judgment, and the ability to complete work orders, unit turns, preventative maintenance tasks, and property upkeep with limited supervision.

Essential Responsibilities

• Complete routine and intermediate maintenance repairs, service requests, inspections, and assigned preventative maintenance in accordance with company standards, safety expectations, and property priorities.
• Maintain common areas, grounds, curb appeal, trash and recycling areas, snow removal areas, mechanical spaces, and other property areas to help ensure the community remains clean, safe, and inspection ready.
• Use Yardi Maintenance Mobile and other company technology to document, update, and close assigned work orders accurately, including notes, photos, labor, materials, and completion status when applicable.
• Support apartment turnovers by completing assigned make-ready tasks, including repairs, cleaning support, painting, lock changes, fixture replacement, and basic unit preparation within established timelines.
• Perform general repairs related to appliances, plumbing, painting, electrical fixtures, locks, doors, carpentry, drywall, flooring, and building maintenance within skill level, training, and company procedures.
• Identify maintenance concerns, safety hazards, code-related issues, recurring problems, and capital repair needs, and communicate them promptly to the appropriate supervisor.
• Provide courteous, respectful, and professional service to residents, applicants, vendors, housing partners, and internal team members.
• Work closely with the Property Manager, Assistant Property Manager, Facility Manager, and maintenance team to support occupancy, resident retention, inspection results, compliance readiness, and property goals.
• Support cost control by using supplies responsibly, reporting inventory needs, reducing repeat repairs, and completing assigned work efficiently.
• Assist at additional sites as determined by company needs and support maintenance coverage, special projects, inspections, and emergency response when needed.
• Respond to emergencies, on-call needs, after-hours calls, safety concerns, and urgent resident issues in a timely, professional, and solutions-focused manner.
• Work beyond assigned responsibilities when needed to advance company goals and strengthen property performance.

Key Performance Indicators

• Work Orders: Complete and close non-emergency work orders within 72 hours whenever possible, with accurate documentation and timely updates when delays occur.
• Emergency Response: Complete emergency work orders promptly and update records by the next working day when work is completed after hours.
• Unit Turns: Support completion of make-ready work within 10 business days, or sooner when directed by occupancy or property needs.
• Preventative Maintenance: Complete assigned preventative maintenance tasks on schedule and maintain required logs, checklists, and documentation.
• Inspection Readiness: Help maintain clean, orderly, safe, and inspection-ready properties with timely correction of identified deficiencies.
• Resident Experience: Support positive resident satisfaction through timely, respectful, professional, and solution-oriented service.
• Technology Use: Use Yardi Maintenance Mobile consistently to document work accurately, including notes, materials, photos, and completion details when applicable.
• Cost Control: Use supplies responsibly, help reduce repeat repairs, and report inventory or vendor needs promptly.
• Professional Development: Complete at least 2 maintenance-related training courses each year and demonstrate continued improvement in technical skills.

Reporting Relationships

Reports to: Property Manager and/or Facility Manager as assigned
Supervises: None

Qualifications

• High school diploma or equivalent required; trade school, technical certification, or industry training preferred.
• At least 2 years of maintenance experience in multifamily housing, property management, facilities, construction, or a related field preferred.
• Solid working knowledge of general maintenance, including appliance repairs, basic plumbing, painting, electrical fixtures, locks, doors, carpentry, drywall, grounds, and customer service.
• Ability to complete routine and intermediate repairs, follow instructions, troubleshoot common maintenance issues, and request support when needed.
• Ability to identify safety concerns, maintenance trends, recurring issues, and needed repairs and communicate them clearly to supervisors.
• Ability to read basic instructions, service information, safety guidance, inspection reports, work orders, and vendor documentation.
• Technology literacy required; ability to use Yardi Maintenance Mobile or similar work order technology required or must be learned within company timelines.
• Valid driver’s license, insured vehicle, reliable transportation, and ability to travel between properties as needed.
• Ability to use a personal vehicle for travel between properties and transportation of small maintenance-related items as needed.
• Required to live at the assigned property or within a reasonable response distance based on site requirements and business needs.

Working Conditions and Physical Requirements

• Ability to work periodic flexible hours, including emergency response or on-call assignments.
• Ability to work at property locations in a variety of neighborhood settings and support additional sites as assigned.
• Ability to climb stairs and ladders, ride elevators, push, pull, bend, squat, reach overhead, and lift up to 15 pounds routinely and up to 50 pounds occasionally.
• Ability to walk or stand for 6 to 8 hours per day.
• Ability to work outdoors for extended periods of time and during various weather conditions, including snow removal and emergency response situations.