Program Specialist

Program Specialist

At Neovance, we're transforming the patient experience by driving better outcomes through compassion, innovation, and operational excellence. With more than 30 years of experience partnering with the biopharmaceutical industry, we deliver agile, technology-enabled patient access solutions that help people start and stay on therapy. Our expertise spans HUB services, patient assistance programs, field reimbursement, nursing, and non-commercial pharmacy – each designed to remove barriers to care and ensure patients receive the therapies they need when they need them. Guided by our values of Agility, Integrity, Tenacity, Unity, and Quality, we work as one Neovance team to optimize access, enhance adherence, and make a meaningful impact, one patient at a time.

The Opportunity: Are you a natural communicator who finds purpose in helping others? As a Program Specialist at Neovance, you'll be the voice of our patient support programs, connecting with patients, caregivers, healthcare professionals, and partners to remove barriers to therapy access and create a seamless experience from start to finish. In this full-time, remote U.S. contact-center role, you'll combine empathy, communication, discipline, and problem-solving to help patients navigate their treatment journey with confidence and care. You'll work defined schedules and shift rotations, supporting inquiries by phone, email, fax, video, and chat, and you'll receive comprehensive training before handling live calls.

What You'll Do:

• Be the first point of contact – Listen actively and resolve inquiries from patients, caregivers, and healthcare professionals with empathy and accuracy.
• Verify benefits – Conduct benefits verifications and reimbursement inquiries, documenting outcomes clearly and accurately in tracking systems.
• Process applications – Process patient applications, determine program eligibility, and follow up as needed to support timely access to therapy.
• Coordinate prescriptions – Coordinate prescription transfers to specialty pharmacies as needed.
• Manage calls – Handle inbound and outbound calls in a high-volume, fast-paced environment with professionalism and empathy.
• Educate and guide – Explain available access options to patients and guide them on next steps in their journey.
• Document with care – Maintain clear, compliant documentation in accordance with regulatory and privacy standards.
• Collaborate as one team – Partner with teammates and leadership to deliver a consistent, high-quality customer experience.

What You'll Bring:

• High school diploma or equivalent education
• At least 1 year of customer service experience in a call center, healthcare, pharmacy, retail, or similar environment
• Excellent verbal and written communication skills in English, with the ability to simplify complex information and convey empathy
• Ability to navigate multiple systems simultaneously in a technology-enabled work environment
• Comfort working on the phone throughout the day while maintaining focus and composure
• Secure, private workspace and reliable high-speed internet

All job offers are determined based on a candidate's location, skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time, or part-time employees working 30 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, and Vision coverage Life Insurance Short- and Long-Term Disability 401(k) with a 5% company match with immediate vesting Personal Time Off (PTO) or Flexible Time Off (FTO) Company bonus where applicable