Part Time Senior Program Specialist - Tree Power Program

Senior Program Specialist For The Treepower ProgramThe City of Anaheim Community Services Department is seeking a Senior Program Specialist for the TreePower Program. Under minimal supervision, this position supports the TreePower Program, which provides property owners in Anaheim with appropriate tree species to increase natural cooling within structures and conserve energy. This is a part-time, year-round position of approximately 30 hours per week and requires some evenings and Saturdays. Bilingual-English/Spanish speaking is highly desirable.Ideal candidate has knowledge of arboriculture, landscape design, and horticulture, with experience providing excellent customer service, working independently, and communicating effectively.Incumbents are responsible for ordering trees, planning tree deliveries, helping deliver trees, setting appointments, coordinating homeowner participation and helping customers select the right trees to provide shade and save energy, following program guidelines, and instructing residents on proper care and maintenance of trees, maintaining an exemplary level of customer service, courtesy, and professionalism, providing office and clerical support, answering inquiries from the public, logging and processing customer requests and complaints, entering data into the database, creating letters, reports, and other written communication as required, keeping and accessing highly detailed records, and participating in community awareness campaigns to promote the program.Distinguishing characteristics: This is the journey level classification in the Recreation Services series. Incumbents are responsible for program planning, staff supervision, and administration for a particular recreational services program or functional area.Essential FunctionsResponsibilities and duties may include, but are not limited to, the following:Plan tree deliveries, deliver trees, order trees, and monitor tree inventory.Set appointments, coordinate homeowner participation, and instruct residents on proper care and maintenance of trees.Meet residents/owners at their properties to conduct audits and help them select the right trees for the site; distribute follow-up information to residents.Organize and/or perform tagging, moving, watering, delivering, and planting trees.Maintain an exemplary level of customer service, courtesy, and professionalism.Provide office and clerical support. Answer inquiries from the public, log and process customer requests, and enter site audit data into the database.Create letters, reports, delivery routes, mailing labels and other written communication as required.Enter data, keep and access highly detailed records.Act as City representative, in person and over the phone, to patrons and the general public concerning questions, problems, concerns, and activities in the provision of TreePower and recreation program operations, activities, and services.Participate in community awareness campaigns to promote the program.Recruit, train, direct, evaluate, and supervise the work of subordinate staff and volunteers.Supervise, coordinate, and evaluate a variety of recreational programs; organize a variety of tasks, track program information, track staff/volunteer hours, prepare reports, and maintain logs, work schedules, delivery routes, and financial records.Order and maintain program supplies, equipment, and informational literature; prepare, understand, and interpret written and oral instructions, policies, and procedures.Assist in the coordination of special events; arrange for staffing of special events booths and deliveries of publicity materials.Provide program information to the public over the telephone, at the front counter, as well as through the mail and e-mail; respond to citizens' requests and complaints; follow up and provide solutions to citizen problems.Provide information, referrals, and assessments; coordinate emergency assistance and the Senior Wheels transportation program; assist with special events and fundraisers; develop and distribute program publicity; serve as liaison to community committees.Recruit and conduct orientations for new instructors; supervise and coordinate annual instructor evaluation process; prepare instructor payments and miscellaneous reports.Create advertising contact and mailing list for newspapers, cable, radio, internet; coordinate marketing information and send out regularly scheduled new release packets; create fliers, forms, letters, activity guide copy, and write press releases.Enter course and instructor information into Department's program and facility software system; reserve facilities and process registrations as needed; cancel courses in CLASS and notify patrons and community center staff of course cancellations; process refunds and Anaheim Community Foundation scholarship applications.Prepare community center calendars for scheduling of the proposed upcoming session of recreation classes.Serve as a liaison between the City and cable company in updating Channel 3 Slides; assist in the maintenance and updating of the Division's website.Assist in producing fundraising materials such as letters, lists, proposals, and brochures; assist in the management of fundraising records; contact prospects by phone or written correspondence to seek donations.Maintain positive working relationships with co-workers, other departments, and outside agencies; maintain a high level of customer service, courtesy, and professionalism for all public contacts; communicate effectively with the public and with co-workers; establish cooperative working relationships.Perform related duties and responsibilities as required.QualificationsExperience and Training Guidelines: Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities are as follows:Experience:Two (2) years journey level experience related to the recreational program to which assigned, including supervision of employees and volunteers.Experience, education or knowledge of Horticulture, Arboriculture or Landscape design.Experience working with the public.Experience with word processing, spreadsheet and database software applications and ability to generate reports as required.Knowledge of :Principles of employee and volunteer supervision and training.Principles, practices, and service delivery needs related to the program area(s) to which assigned.Procedures for overseeing, planning, implementing, and maintaining a variety of recreation and leisure activities and programs; recreational, cultural, age-specific, and social needs of the community.Applicable Federal, State, and local laws, regulations, codes, and guidelines related to the program area and facilities to which assigned.Recreation site management and oversight.Safety principles and practices, including basic first aid and adult and/or child cardiopulmonary resuscitation (CPR) methods.Applicable safety precautions and procedures related to the program area(s) and facilities to which assigned.Principles and practices of basic public relations techniques.Principles and procedures of record keeping, cash handling, and report preparation.Business arithmetic and statistical techniques.Modern office practices, methods, computer equipment, and computer applications.English usage, spelling, vocabulary, grammar, and punctuation.Techniques for effectively dealing with individuals of various ages, various socio-economic and ethnic groups, and effectively representing the City in contact with the public.Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.Ability to :Plan, oversee, and implement the TreePower Program operations and activities.Use of personal vehicle on City business (mileage reimbursed).Bilingual English/Spanish or English/Vietnamese speaking is highly desirable.Plan, oversee, implement, and coordinate assigned recreation program operations and activities, as well as staff, contractors, and volunteers.Plan and prepare recreation activities, reports, and other related program materials.Monitor program budget revenue and expenditures.Understand the organization and operation of recreation programs and facilities necessary to assume assigned responsibilities.Interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations.Work independently while supervising facilities and user groups.Understand, interpret, and apply facility use policies and procedures.Provide courteous assistance to facility patrons.Lift and move tables and chairs and arrange facilities for community events and/or meetings.Handle rescues, medical emergencies, and injuries in a calm and effective manner, including providing basic first aid and adult and/or child cardiopulmonary resuscitation (CPR).Maintain facilities and equipment in a clean, safe, and secure manner.Operate the Department's program registration and facility software system.Operate