Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2021, and we’ve grown into a team of six who are focused on helping people protect what matters most. From the beginning, my goal has been to build an office that’s energetic, supportive, and career-focused, where team members can grow while making a real impact in our community.

I graduated from the University of Central Florida with a business degree in 2011, and it was during my time there that I developed a deep appreciation for State Farm through an internship. That experience led me to join State Farm full time after graduation, and over the past 14+ years, I’ve had the privilege of helping many satisfied customers.

My wife, Trenna, works alongside me as our office manager, and together we’re committed to making sure our neighbors are properly protected. Outside of the office, I enjoy volunteering in the community, playing guitar, skateboarding, and relaxing at the beach. We also share a big love for animals—our home is filled with rescued pets, and when you visit the office, you’ll meet our fish collection as well as Legend and Epic, our spunky standard poodles with their signature mohawks.

Our team culture is fun, energetic, and focused on long-term career growth. We’re looking for someone who is dedicated, positive, and motivated by helping others. If you’re career-focused, enjoy working in a supportive environment, and want to be part of a team that truly cares about people, this could be a great place for you to grow.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Andrew Engelmann - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.