Spa Coordinator

Aurora Medical Spa is seeking a talented, client-focused Spa Coordinator to serve as the operational and experiential anchor of our Cape Girardeau location. This role is central to everything we do, from the first impression a client receives walking through our doors to the seamless clinical flow that allows our providers to deliver exceptional care. About Aurora Medical Spa — Cape Girardeau Cape Girardeau is a vibrant river city known for its strong sense of community, regional influence, and welcoming atmosphere. For years, Aurora Medical Spa has been a trusted destination for aesthetic treatments and personalized care throughout Southeast Missouri. Our Cape Girardeau team takes pride in creating an experience that is professional, supportive, and genuinely client-centered. We're a certified Great Place to Work®, and our culture reflects the standards we strive to uphold every day. When you join Aurora Cape Girardeau, you're not simply stepping into a front desk role. You're joining a team that values relationships, professionalism, and delivering a level of service that keeps clients coming back year after year. The Spa Coordinator is often the first and last interaction a client has during their visit. If you're someone who enjoys creating positive experiences and helping a busy clinic operate smoothly, this could be an excellent fit. About the Role This is a full-time, in-person position supporting the daily operations and client experience at our Cape Girardeau clinic. You will play a key role in connecting clients, providers, and clinic operations while ensuring every client feels welcomed, informed, and cared for throughout their visit. Success in this position requires strong organizational skills, attention to detail, and a genuine passion for delivering exceptional customer service. You will help manage schedules, coordinate treatment flow, support membership and retail conversations, and contribute to a positive team culture. Who Thrives in This Role Organized and Detail-Oriented : Able to manage multiple responsibilities at once while maintaining accuracy and professionalism. Strong follow-through and scheduling precision are essential. Client-Centered : Naturally welcoming, professional, and attentive. Takes pride in creating a positive experience for every client, whether it's their first visit or their fiftieth. Comfortable with Sales Conversations : Confident discussing services, memberships, and retail products. Understands how to educate clients and help them make informed decisions without pressure. Collaborative : Enjoys being part of a team and contributes positively to the clinic environment. Supports coworkers and providers while helping create a culture clients can feel. Growth-Minded : Open to feedback, committed to personal development, and willing to take ownership of both successes and challenges. Responsibilities Deliver a welcoming, high-level client experience from check-in through check-out Manage provider schedules with accuracy, efficiency, and proactive communication Coordinate daily treatment flow to support on-time appointments and exceptional service Maintain accurate client records and process transactions with attention to detail Confidently discuss services, treatment packages, and membership options Support retail recommendations and client education regarding products and aftercare Partner closely with providers to support rebooking and long-term client relationships Contribute to a professional, positive team culture that reflects Aurora's standards Qualifications Required Strong interpersonal and communication skills Comfortable working in a fast-paced, client-facing environment Passion for the beauty, wellness, and medical aesthetics industry Preferred 2+ years of experience in medical aesthetics, dermatology, spa, dental, hospitality, or customer service environments Experience with scheduling or practice management software Familiarity with the Cape Girardeau community and surrounding Southeast Missouri area Compensation and Schedule Pay: Competitive — discussed during interview process Health Benefits: Medical, Dental, and Vision insurance Retirement: 401(k) with company match Time Off: Paid holidays and PTO Perks: Generous employee discounts on Aurora services and products Hours: Full-time, 36–40 hrs/week; mix of weekday shifts Saturday: Rotating Saturdays included Work Setting: In-person — Cape Girardeau, MO (on-site only) Equal Opportunity Employer Aurora Medical Spa is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We seek to hire on the basis of merit, competence, performance, and business needs. #J-18808-Ljbffr