Spa Advisor South Coast Winery Resort & Spa

GrapeSeed Spa Guest Service Representative

Looking for individuals to provide excellent guest service to all GrapeSeed Spa guests.

Essential Duties

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Meets and greets all guests; determines their needs and directs them to appropriate employee/locations
• Responds to visitor, guest, and employees in a courteous and professional manner.
• Answers and directs calls on a multi-line phone system in a courteous and professional manner; takes messages and or forwards telephone calls to appropriate employee, department, or voicemail.
• Checks, clears, and returns all messages every evening before leaving and every morning upon arrival.
• Takes appointments via phone, e-mail, or walk in, and booking them with accuracy.
• Takes all information needed to book any appointment properly.
• Knows how to use computer system with accuracy
• Composes and prints all itineraries for guest, therapist, and attendants.
• Makes sure to check arrives as guest check in for services to inform therapist of their guest arrival.
• Checking out guest; apply proper discounts, etc.
• Collection of guest comment cards, approximately four per day.
• Proper handling of money till; making sure there is the proper amount accounted for every morning; making sure all money is accounted for at the end of each shift.
• Arriving to shift in on time and up keeping satisfactory attendance.
• Following all dress code requirements.
• Performs general clerical duties including, but not limited to, and filing, photocopying, faxing, and mailing request.
• Prepares any outgoing mail or packages if necessary.
• Organized and maintains file systems as well as any other records, reports.
• Performs duties as assigned by supervisors.
• Product knowledge or the ability and willingness to learn.
• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
• Takes PRIDE in everything we do.
• Takes OWNERSHIP of their actions and decisions.
• Displays LEADERSHIP in our industry and our community.
• Acts with INTEGRITY by being honest, trustworthy and doing the right thing.
• Displays TEAMWORK by committing to common goals based on open and honest communication.
• Delivers EXCELLENCE to our guests, our communities and to each other.

Skills and Aptitudes

Detail oriented. Organized and efficient. Learns quickly. Safety-minded. High quality standards for production and service. Courteous and friendly manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable. Compensation: $16.90 per hour

Enriching lives by crafting exceptional environments and experiences.

We design, build and care for unique settings where communities thrive and memorable experiences come to life.

We are an Equal Employment Opportunity employer.