Senior Software Engineer - Capture

Role Description

As a Senior Software Engineer on the Capture team, you will play a critical role in building and evolving systems that ingest and process communication data across telephony and modern meeting platforms such as Zoom, Microsoft Teams, Webex, and Google Meet. You will design and develop systems that capture, process, and prepare audio and video streams for downstream analysis, enabling new product capabilities within the Pindrop platform. This role requires strong experience with real-time media systems, and a focus on building scalable, high-performance, and reliable solutions.

• Design, develop, test, and maintain complex software systems that ingest and process real-time and recorded audio/video streams.
• Build and evolve scalable media pipelines that are reliable, performant, and optimized for low-latency processing within the Pindrop platform.
• Provide technical leadership and guidance to junior engineers and the development team, including code reviews, architecture decisions, and mentoring.
• Contribute to the architecture of distributed systems that support high-throughput media ingestion and processing, ensuring scalability, fault tolerance, and maintainability.
• Help define patterns for real-time and asynchronous media workflows.
• Analyze and solve complex technical problems, and make recommendations for improvements and optimizations.
• Implement and advocate for best practices in testing and quality assurance, including unit testing, integration testing, and automated testing.
• Participate in code reviews and provide constructive feedback to ensure code quality and consistency.
• Stay current with emerging technologies, tools, and programming languages and apply them where relevant to improve software development processes.
• Ensure software adheres to security standards and compliance requirements, addressing vulnerabilities and potential risks.

Qualifications

• Experience with real-time communication systems, including VoIP, SIP, RTP, or WebRTC.
• Experience working with audio and/or video processing pipelines, codecs, or streaming technologies.
• Experience building and operating micro-services and REST/gRPC APIs.
• Familiarity with observability tooling (metrics, logging, tracing) and debugging distributed systems.
• Experience with security best practices and compliance requirements in cloud environments.
• Experience with Infrastructure as Code (Terraform/CDK) and DevOps practices, including hands-on experience with CI/CD pipelines (Jenkins/GitHub Actions) and managing applications in Kubernetes.

Benefits

• Competitive compensation package, including RSUs (Restricted Stock Units) for all employees, so everyone shares in our long-term success.
• Remote-first environment - giving you flexibility and autonomy in how you structure your day.
• Unlimited Paid Time Off (PTO).
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution.
• Low-cost vision and dental plans for you and your family, providing comprehensive coverage and peace of mind.
• Paid Parental Leave - Including birth, adoptive & foster parents.
• One year of diaper delivery for your newest addition to the family!
• Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work.
• Enhanced fertility and GLP-1 benefits to support family-building journeys and personalized health needs.
• Annual Learning & Development stipend to support your professional growth, skill-building, certifications, and continued education.