Customer Service Representative / Medical Receptionist

Job Description

Job Description

If you have a passion for helping others and enjoy interacting with your community, FYZICAL Waltham, the leading physical therapy company in the country, has a Client Care Specialist / Medical Receptionist opening in Waltham, MA, that is a perfect fit for you!

As the first and last person our amazing clients see when they enter and leave our brand-new, cutting-edge facility, your role as a Client Care Specialist / Medical Receptionist is central to our daily operations.  Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to transforming the PT industry by creating non-traditional, individualized treatment plans and invite you to join us on this important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities and state-of-the-art technology and grow your career under a practice leader who is fully invested in you.

We are an innovative physical therapy facility that offers a unique approach to care. We work together, using the most modern technology and cutting-edge tools, to provide our patients with the individualized care they need and deserve. As our Client Care Specialist / Medical Receptionist, you will enjoy the easy flow of a supportive team that succeeds together. You will also have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.

Start your exciting career path today by applying for our Client Care Specialist / Medical Receptionist job opening!

• Handle patient scheduling, appointments, multi-phone line
• Gather new patient data; keep track of all patient referrals
• Disseminate information to patients; act as a go-between for patients and physicians  
• Send and keep a log of all reports sent to doctors
• Collect all payments; insurance verification
• Collect/open mail; distribute mail to proper areas/people
• Send benefits paperwork to billing companies
• Handle all scheduling and ensuing communication
• Answer phones, act as a patient liaison, answer any questions from potential or current patients
• Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
• Collect new patient intake information; track all clinic referrals
• Fax reports to physicians; keep a log of incoming reports
• Verify Insurance and track insurance-covered visits; take copayments
• Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
• Communicate with the office manager and clinicians about scheduling/patient arrival

• High school diploma or equivalent
• Valid driver's license and reliable transportation
• Great communicator and multitasker, detail-oriented
• Positive attitude, good work ethic, integrity and empathetic toward people that are in pain 
• H.S. graduate or GED certificate
• Up-to-date DL and a dependable vehicle
• Excellent at handling details, communicating and multitasking
• Great demeanor, strong integrity and compassion