Dispatcher

Dispatcher
Carter's Heating & Cooling | Michigan

At Carter's Heating & Cooling, we know that great customer service starts with great communication. We're looking for an organized, customer-focused Dispatcher to help keep our technicians productive, our customers informed, and our operations running smoothly.

If you enjoy helping people, thrive in a fast-paced environment, and love being the person who keeps everything on track, we'd love to talk with you.
What You'll Do

• Schedule and dispatch HVAC service technicians efficiently throughout the day
• Answer inbound customer calls and provide exceptional customer service
• Make outbound calls to schedule service appointments and follow up with customers
• Coordinate with technicians and management to maximize productivity and revenue opportunities
• Monitor daily schedules and make adjustments as needed throughout the day
• Review service tickets and ensure proper billing and documentation
• Maintain accurate customer records and service history
• Assist with customer concerns and help ensure a positive customer experience
• Support the team in achieving company goals and performance metrics

What We're Looking For

• 1+ years of dispatching experience preferred in a residential home services setting
• Service Titan knowledge
• 3+ years of customer service experience
• HVAC, plumbing, electrical, or home services experience is a plus
• Strong communication and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Positive attitude and team-first mentality
• Strong computer skills and ability to learn new software
• Desire to grow professionally and build a long-term career

Why Join Carter's?

• Competitive pay: $17-24 per hour
• Bonus opportunities
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Vacation and Paid Holidays
• Company-paid Life Insurance
• Company-paid Short and Long-Term Disability
• Employee discount programs
• Ongoing training and development opportunities
• Supportive team environment with opportunities for advancement

At Carter's Heating & Cooling, we're committed to providing exceptional service to our customers and creating a workplace where our employees can grow and succeed. If you're looking for a company that values teamwork, customer service, and professional development, apply today!

$17 - $24 an hour

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.