Customer Account Manager

Job Description

Job Description

Job Requirements:

Must have 3+ years Customer Service, Sales Support, in a custom manufacturing environment.

Has experience overseeing customer orders from order entry to delivery in a custom manufacturing environment.

Exposure to printing or pharmaceutical industry is a big plus.

Job Summary:

Responsible for managing complex customer accounts and ensuring consistent execution across customer service, production, scheduling, prepress, quality, and sales functions. This is a critical Customer Service role designed for experienced, highly capable team members who manage high-touch accounts requiring elevated operational coordination and customer support.

You serve as the primary point of contact for assigned customers, ensuring orders, timelines, specifications, and customer expectations are executed accurately and efficiently. This role plays a key part in protecting customer satisfaction, supporting operational execution, and driving consistency across the customer experience.

The Account Manager supports a broad range of print and packaging solutions including flexographic, digital, RFID, offset, and lithographic technologies.
\nCompany Description

We provide full-service label and packaging solutions.

Company Description

We provide full-service label and packaging solutions.