Shared Services Manager (Consumer Servicing)

Shared Services Manager Consumer Servicing

Leads the Shared Services Operations and processes of the company, including support of all business lines, first line of defense oversight of operational risk management, and the supervision of staff to ensure delivery of enterprise objectives. Achieves metrics and SLAs to ensure satisfactory delivery to internal and external customers.

What You Will Do:

• Responsible for management of teams and others including hiring, training, quality and performance management.
• Develops and oversees implementation of department plans and operational policies and procedures as required.
• Manages internal and external customer service delivery and initiatives to meet or exceed business objectives.
• Develops or manages metrics and other measurements for workforce productivity and achievement of SLAs and budgets.
• Ensures systems and first line of defense controls are in place to manage operational risk and regulatory compliance.
• Optimizes operational processes through simplification and/or automation.
• Acts as a subject matter expert in designated Operations discipline.
• Other duties as assigned.

What You Will Need:

• Bachelor's degree or equivalent education and work experience.
• Typically 5+ years with bachelor's or equivalent.
• Attention to detail
• Planning and organizing work
• Strong written and verbal communication skills
• Results oriented

Distinguishing Characteristics:

• The Shared Services Manager Consumer Servicing leads a 10-member team responsible for hiring, training, quality and performance management, and first line operational controls.
• Oversees metrics for productivity, SLAs, and business objectives; ensures 1LOD controls for risk and compliance; and drives process simplification and optimization.
• Core functions include legal processing (garnishments, levies, bankruptcies, and subpoenas), SF mail room, returned checks/cards, on-site duties, and credit processing.

Salary range: $72,000 $120,000

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate's experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future. This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

Don't have everything listed under qualifications? If you're excited about this role but your experiences don't match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.