Customer Service Specialist (Healthcare)- Lakeland, FL

Customer Service Specialist (Healthcare) – Lakeland, FL Job Category: Administrative/Support Requisition: CUSTO001900 Posted: July 7, 2026 Location: Lakeland, FL – 115 S Missouri Ave, Suite 300, Lakeland, FL 33815, USA Shift: Monday–Friday 10 am–7 pm EST Compensation: $16/hr onsite plus quarterly bonus eligible. Additional $1/hr shift differential after 5 pm (if applicable). Description We look for people who have an internal drive to do a good job whether someone is watching them or not. People who take initiative and know the quality of their work reflects themselves. People who succeed with us tend to be thoughtful, detail‑oriented, communicative. They are proactive, professional, responsible, well‑spoken and polite. They are accountable to themselves and others. HealthCare Customer Service Representatives ensure that client‑assigned healthcare accounts are billed and paid both accurately and timely. They perform their duties in accordance with applicable laws and regulations and GetixHealth’s policies and procedures. Position Responsibilities Medical collections Respond to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts Gather information, perform research and resolve customer inquiries Communicate appropriate options for resolution in a timely manner Inform customers/patients about services available and assess their needs Schedule work to ensure accurate phone coverage, prioritize calls and ESCALATE as required Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness Other Duties as Assigned Successful accomplishments and primary accountabilities of this position will depend upon establishing and maintaining effective working relationships with a variety of people both inside and outside of the functional area. Such people may include, but are not limited to: interdepartmental leadership, education and development, the patient, client hospital staff, government, insurance company representatives, vendors, compliance, finance, decision support and contact management as well as GetixHealth’s officers, senior management and staff. Requirements – Education and Experience High school diploma or college degree from an accredited college or university Spanish fluency preferable Two to five years industry experience in medical revenue cycle management required Medical experience, either practical or classroom knowledge needed Proven understanding of the medical revenue cycle Excellent verbal, written and interpersonal communication skills Knowledge of HIPAA rules and regulations Attention to detail Good attendance record Ability to work collaboratively in a team environment Align work with company mission and values PC proficiency in MS Office Suite Applications Work Environment / Physical Requirements Work environment is either remote or office location Must operate office equipment such as PC, keyboard, mouse and telephone Occasional lifting up to 25 lbs Must sit for extended periods with frequent bending and stooping Must have current, valid driver license or reliable transportation to commute Benefits and Incentives Comprehensive Health Benefits (medical, dental, vision) Life & Disability Coverage 401(k) Retirement Plan Paid Time Off (PTO) Flexible Benefit Options Equal Opportunity Employer GetixHealth is an equal employment opportunity employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr