Office Support Clerk Senior- Troy Results Program

Overview & Benefits

Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan’s leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents.

When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service. We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters. Apply today and help shape the future of Oakland County, where we are All Ways Moving Forward.

For more information about Oakland County benefits and employee perks, please visit:

General Summary

$37,790- $50,632
This position is onsite.

Are you a friendly, detail-oriented professional who enjoys helping people while keeping operations organized and running smoothly? The Oakland County Sheriff’s Office Results Program is seeking a part-time Office Support Clerk to serve as the first point of contact for clients. In this role, you’ll provide essential front desk and administrative support while ensuring accurate records, professional service, and a welcoming environment.

What You’ll Do
• Greet visitors and clients and serve as the first point of contact for the program
• Collect payments and handle related documentation
• Manage a busy multi-line phone system and direct calls appropriately
• Verify client information and perform accurate data entry
• Maintain and update multiple databases and confidential records
• Answer questions regarding site rules, testing procedures, and program policies
• Provide general administrative and customer service support to staff and clients

Why You’ll Love It
• Work in a people-focused role where professionalism and service make a difference
• Be part of a mission-driven Sheriff’s Office program that supports community safety
• Use your organizational and multitasking skills in a fast-paced environment
• Enjoy a part-time schedule that includes weekend and holiday hours, with some weekday coverage as needed
• Build valuable experience in administrative support, records management, and client services

Minimum Qualifications

EXPERIENCE, TRAINING, KNOWLEDGE, SKILLS & ABILITIES

REQUIRED MINIMUM QUALIFICATIONS

Be a high school graduate or have a certificate of successful completion of the General Educational Development (GED) Test.

Have had at least six (6) months of full‑time clerical work experience.

Pass the total examination, including the employment medical, established for this classification.

Successfully complete the six month probationary period.

SPECIAL REQUIREMENTS

When employed in the Sheriff’s Office, must submit to immunizations as required, as well as to tuberculin skin tests or chest x‑rays at County expense.

A background investigation will be conducted covering an evaluation of employment, school, home, criminal, military, or other personal records. Any conviction or convictions for moving traffic violations, accidents, non-moving traffic violations, or violations of other laws will be reviewed by the Sheriff’s Office before an applicant can be appointed. Information obtained during the background investigation will be considered in the hiring decision. Convictions of the Domestic Violence Statute will be a disqualifying factor.

SUPERVISION EXERCISED

May orient new personnel.

ESSENTIAL JOB FUNCTION

Greets, registers, and assists clients and the public in filling out forms, questionnaires, and applications. Refers clients and forwards messages to proper parties.

Responds to various inquiries by phone, email, and in person, using knowledge of the computer system and paper files to research and retrieve information. Confers with division personnel as needed to provide complete responses.

Composes and types general letters and memoranda from rough drafts or general instructions, involving the assembly of data from computer and paper file or record sources.

Inputs text and data to computer database forms using correct printed source documents or scanned bar code information. Reviews information for accuracy and corrects as required.

Provides in-depth information about programs and services available through the Sheriff’s Office, referring as needed to updated reference documents and fee listings.

May scan and use bar code information to locate and track documents on the computer.

Schedules appointments or interviews by consulting a computer system or paper list, time schedule, or other record, or by contacting the appropriate parties.

Reviews and keeps an updated copy of reference listings of personnel and services available for referral.

Addresses various forms, envelopes, packages, etc., using a personal computer and printer.

Sorts, opens, and distributes in‑coming mail and departmental materials.

Files various reports, documents, correspondence, etc., following standardized office procedures.

Operates various office machines such as fax, computer printers, and duplicating equipment.

Utilizes current Countywide and/or department specific software to complete assignments.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS

Ability to communicate to accurately convey information, using tact and diplomacy.

WORKING CONDITIONS

Work is performed in a typical office environment.

IMPORTANT NOTE : The primary purpose of this job description is to set a fair and equitable salary range for this job classification. Generally, only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties and responsibilities will be assigned by the supervisor.

Additional Minimum Qualifications

Union*

BU18 - International Brotherhood of Electrical Workers: Sheriff's Department (IBEW)

*If applicable

EEO Statement

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

Inclusion Statement

Oakland County is committed to welcoming applicants from all backgrounds, including those with prior convictions, as we believe in providing equal opportunities for all. We value the unique perspectives and experiences each individual brings to our team and are dedicated to fostering an inclusive, supportive workplace. If you have the skills and qualifications for the position, we encourage you to apply. All candidates are evaluated based on their ability to meet the job requirements, legal obligations and thrive in our organization. All ways, MOVING FORWARD.