Service Administrator

We are looking for a talented Service Administrator for our Distribution business in New Hudson, MI. Key Responsibilities Serve as the primary point of contact with customers by phone, email, and face‑to‑face interactions at the branch, developing positive relationships with key customers. Identify customer needs, gather pertinent information, provide quotes, develop claims, prepare repair plans, and provide status updates to customers on repair work. Review or create work orders to ensure accuracy for invoicing and warranty. Perform other administrative tasks on a need‑by‑need basis. Qualifications Excellent customer service skills and the ability to communicate effectively in a positive and professional manner. Prior experience in service & repair or warranty‑related field is preferred. Excellent computer skills using multiple software platforms. Ability to thrive in a fast‑paced environment with multiple priorities. Ability to escalate technical issues, obtain product technical information, and utilize available resources. Experience in estimate building and communicating value in add‑on services is a plus. High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. Compensation and Benefits Salary rate commensurate with experience. Additional benefits vary between locations and include options such as 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage, and a full complement of personal and professional benefits. Education, Licenses, Certifications High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Other Information Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/on‑site. At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E‑Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I‑9 to confirm work authorization. Visit to know your rights on workplace discrimination. #J-18808-Ljbffr Cummins Inc.