Front Desk Supervisor & Guest Experience Leader

Front Desk Supervisor - Element: Charlotte, NC Midas Hospitality is seeking a Front Office Supervisor to join our team at the Element hotel located in Charlotte, NC. This position will supervise front desk staff and run all aspects of the front desk and office. What You Will Be Doing: Responsible for the efficient and professional running of the front desk. Ensure smooth check‑in and check‑out of all guests through properly handling guest accounts. Plan and conduct staff meetings on a regular basis. Constantly audit all desk work for accuracy and consistency. Coach and counsel staff when appropriate. Responsible for shift coverage when short‑handed or due to staff absences, including night auditor shift. Determine weekly schedule. The Ideal Candidate: At least one year of experience as a front desk agent. One year experience in a supervisory role. Benefits: Growth and development tools and access to learning. Robust PTO policies. Medical/Dental/Vision Coverage. 401k matching. Employee Assistance Program. Discounted products and services. Midas Hospitality is proud to be a drug free workplace and equal opportunity employer. #J-18808-Ljbffr