Contact Center Specialist

US Tech Solutions

Pittsburgh, PA

Duration: 6 months contract, Full-Time
Job Description:

The Operations Quality Assurance Associate I will evaluate work completed by Operations agents against program SOPs, WINs, business rules, and other program-related documents for adherence to expectations outlined in the documents.
The QA Associate I must be able to use objective decision-making and critical thinking skills to determine whether audited work meets internal and external expectations. The Operations Quality Assurance Associate I will be a subject matter expert for their respective assigned business unit(s) and will utilize analytical skills to analyze data, processes, and workflows to provide insightful, actionable coaching for the Operations Agents.

Responsibilities:

Coach Operations agents (peer to peer) on areas of opportunity for improvement found during evaluations, collaborate with training for Operations agents (i.e., new hire, refresher, and nesting training)
Performs and documents results of all quality assurance evaluations on all operational products and services, including (but not limited to) benefit verification cases, patient assistance cases, software support calls/emails, inbound calls from patients or health care providers, data entry, etc.
Participates in internal, vendor, or client calibration meetings as required to address quality initiatives but does not lead them
Identifies and escalates critical quality issues appropriately to senior management
Assists with other QA-related functions and responsibilities as needed to meet department and company goals
Availability to work occasional evening and/or weekend hours to meet company and departmental goals as the business need arises
Auditing work completed by Operations agents
Sending feedback to Operations leadership on agent performance
Attending meetings, helping with data analysis, and other duties as assigned.

Experience:

1 - 3 years as a Case Manager, Benefit Verification Specialist, or Contact Center agent at healthcare client, or equivalent experience in a similar role in another company, or 1 - 3 years of prior quality control experience
Moderate Excel ability (data validation, data entry, tables, simple formulas) Experience with technical writing (e.g., SOPs, User Manuals, Work Instructions), typing, and PowerPoint ability.
Knowledge Solid working knowledge of quality-orientated services such as accuracy management, performance metrics, customer experience/satisfaction, healthcare benefits, and SOP execution. Health Care Experience is required, specifically claim processing, contact center, benefit verification, or similar industry experience. Call Center and/or Claim Processing experience is a plus.
Problem-solving, results-oriented, active listening, and high attention to detail. Monitor telephone calls and communications between The Customer and The Customer Care Center. A strong understanding of empathy across the Customer Care Center is required in all patient interactions. Ensure provision of exceptional customer service required in customer care case management engagement. Work in a matrix environment requiring strong collaboration skills.

Skills:

1 - 3 years as a Case Manager, Benefit Verification Specialist, or Contact Center agent at healthcare client, or equivalent experience in a similar role in another company, or 1 - 3 years of prior quality control experience

Education:

Highschool or relevant experience

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

IND01

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Contact Center Specialist in Pittsburgh, PA vacancy

CS Specialist I - Customer Service Center
...related to bank products and services in the Bank's call center. The Customer Service Specialist I is often the primary interaction a customer may have... ...or financial institution preferred. Minimum of one year of contact center experience or equivalent required....
Suggested
Bank staff
Work at office
Remote work
Flexible hours
WesBanco
Pittsburgh, PA
1 day ago
Call Center Specialist
...role of Senior Process Associate for US institutional Retirement Contact Centre. Training Requirements: You are required to... ...workspace with minimum distractions and background sounds to meet call center quality standards and ability to hardwire internet connection....
Suggested
Work at office
Work from home
Flexible hours
Shift work
Genpact
Homestead, PA
1 day ago
Call Center Specialist | | Onsite- Pittsburgh
...Call Center Specialist | Onsite- Pittsburgh Pittsburgh, PA Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products BlinkRx and Quick Save remove...
Suggested
Hourly pay
Full time
Shift work
Rotating shift
Blink Health
Pittsburgh, PA
14 days ago
Health Information Associate Specialist
$18.65 - $19.9 per hour
...are seeking a Medical Records/Health Information Management Specialist . Job Responsibilities: Completes analysis/reanalysis... ...you require accommodation in the application process, please contact ****@*****.***. This posting addresses state specific requirements...
Suggested
Local area
Remote work
Ensemble Health Partners
Pittsburgh, PA
2 days ago
Full-Time Youth Specialist
Milton Hershey School, a cost-free pre-K through 12th grade residential school, is seeking a Youth Development Specialist in the Education, Training & E-Learning department. This role supports students’ academic, social, and emotional growth through mentoring, small-group...
Suggested
Full time
Confidential
North Versailles, PA
2 days ago
Residential Living Specialist
...Job Description Job Description RESPONSIBILITIES: The Residential Living Specialist is responsible for the general growth, development and well-being of the individuals residing in housing provided by Soul Care Life Services. Some duties and responsibilities...
Weekend work
Afternoon shift
Soul Care Life Services Inc
Pittsburgh, PA
15 days ago
Health Information Associate Specialist
$18.65 - $19.9 per hour
...Medical Records/Health Information Management Specialist Ensemble is a leading provider of technology-enabled revenue cycle management... ...you require accommodation in the application process, please contact ****@*****.***. This posting addresses state specific...
Local area
Remote work
Ensemble Health Partners
Pittsburgh, PA
5 days ago
Community Outreach & Intervention Specialist
...Job Description Job Description Center for Victims (CV) is announcing a position opening. Have you recently earned a degree and... ...to join us today! POSITION: COMMUNITY OUTREACH & INTERVENTION SPECIALIST(HACP) CV is seeking an enthusiastic and detail-oriented Community...
Full time
Temporary work
Work experience placement
Work at office
Center For Victims
Pittsburgh, PA
4 days ago
Patient Shipping Specialist
...Description Job Description Shipment Setup Specialist Kelly Services is recruiting a... ...standards Serve as a key point of contact for patients, healthcare provider offices... ...experience in a case management or call‐center environment Strong verbal and written...
KellyConnect
Pittsburgh, PA
a month ago
Program Specialist
$75k
...develop and advance. We are currently looking for a Program Specialist to fill a full-time position in the Harmar area. The Program... ...application process, or filling out the electronic application, please contact our recruitment team by e-mail at ****@*****.*** or...
Full time
Relocation package
Passavant Memorial Homes
Pittsburgh, PA
13 days ago
Enrollment Specialist
$19.25 per hour
...Job Description Job Description Salary: $19.25/hour Position Title:Enrollment Specialist Reports to: Enrollment Services Coordinator Employment Status:Full-Time; Hourly; Non-Exempt Compensation:$19.25/hour Benefits: Fully paid family health and welfare...
Hourly pay
Full time
Temporary work
Traineeship
Work at office
Monday to Friday
The Training and Education Fund
Pittsburgh, PA
7 days ago
PEER SPECIALIST-HOURLY
...Job Description Job Description PEER SPECIALIST PART TIME RHD Glassport is a program for people with behavioral health issues... ...orientation for staff and Team members. Supporting person-centered interventions as identified in service plans for everyone served...
Hourly pay
Part time
Local area
Resources for Human Development
Glassport, PA
25 days ago
Peer Mentorship Program Specialist
$18.11 - $21.16 per hour
...can show you how. POSITION SUMMARY: The Peer Mentor Program Specialist serves as the site lead for the First Step Act/reSTARt Peer... ...Peer Mentors to ensure high-quality, compliant, and participant-centered service delivery that supports successful reentry and reduces...
Goodwill of SWPA EE
Pittsburgh, PA
24 days ago
Funding Specialist - Title Insurance
...company, we bring strong private capital and a commitment to risk management to the mortgage insurance industry. Title : Funding Specialist/Banking Specialist, Title Insurance Location: Coraopolis, PA ( fully on-site ) Administer escrow accounts, including...
Hourly pay
Work experience placement
Flexible hours
Essent Guaranty, Inc.
Coraopolis, PA
27 days ago
Systematic Skill Building (SSB) Specialist
...in need of dedicated and committed Systematic Skill Building Specialists who are striving to make a difference their lives. RESPONSIBILITIES... ...1 Company: Kaleidoscope Family Solutions, Inc. Contract Contact: WPA Careers Office Email: ****@*****.***...
Contract work
For contractors
Self employment
Live in
Work at office
Work from home
Flexible hours
Shift work
Afternoon shift
Kaleidoscope Family Solutions, Inc.
Pittsburgh, PA
11 days ago
Large Format Sign and Vinyl Specialist
...projects efficiently, accurately, and at a high standard of quality. Were currently seeking a full-time Large Format Sign & Vinyl Specialist to join our production team. This role is responsible for supporting all aspects of large-format print production, including...
Full time
Local area
Shift work
AlphaGraphics - US514
Pittsburgh, PA
11 days ago
Behavioral Specialist (Allegheny and Washington Area)
...Job Description Job Description Description: The service of the Behavior Specialist was established for the purpose/s of effecting positive behavioral change in all people that we support providing supportive interventions to families, staff, caregivers, and most...
Work at office
Local area
Flexible hours
The Verland Foundation Inc
Coraopolis, PA
10 days ago
Licensing Specialist
...that perform, endure, and make an impact, delivering on our promise of Better Plans. Better Places. The Role The Licensing Specialist is responsible for managing and maintaining corporate registrations, professional firm licenses, and regulatory compliance for...
Contract work
Temporary work
Work at office
Local area
Flexible hours
Stratus Team LLC
Coraopolis, PA
4 days ago
Behavior Specialist
...Job Description Job Description The Behavior Specialist provides behavioral support services to individuals with intellectual and... ...Develops, updates, and maintains an individualized, person-centered, comprehensive behavior support plan founded in trauma-informed...
Work at office
Full Scope Home Care Solutions LLC
Pittsburgh, PA
a month ago
BEHAVIOR SPECIALIST
$55k - $65k
...Job Description Job Description JOB TITLE: Behavior Specialist JOB LOCATION: Pittsburgh, Westmoreland, Washington county areas... ...experience with: Positive Approaches, Dual Diagnosis, Person Centered Thinking, Trauma Informed Care, group facilitation and staff mentoring...
Local area
Apis Services Inc
Pittsburgh, PA
10 days ago
Intake Specialist (closes 7/3)
$47k - $52k
...Job Description Job Description Salary: $47,000-$52,000 Summary The Intake Specialist is responsible for determining system eligibility and providing resources and reliable information regarding the ODS system and community supports to individuals and families...
Work at office
Remote work
Flexible hours
Allegheny County Department of Human Services
Pittsburgh, PA
9 days ago
Community Outreach & Intervention Specialist
...Job Description Job Description Center for Victims (CV) is announcing a position opening. Have you recently earned a degree and... ...to join us today! POSITION: COMMUNITY OUTREACH & INTERVENTION SPECIALIST CV is seeking a Community Outreach and Intervention Specialist...
Full time
Temporary work
Work experience placement
Immediate start
Center For Victims
Pittsburgh, PA
4 days ago
Sr Industry Specialist - Metals
...Job Description Job Description Sr Industry Specialist - NSK Corporation The Company NSK is a global manufacturer of ball and... ...that promote profitable sales growth within specific industries; contacts customers directly in support of key projects and participates...
For contractors
Overseas
NSK Corporation
Pittsburgh, PA
2 days ago
Recording Specialist - Title Insurance
...we bring strong private capital and a commitment to risk management to the mortgage insurance industry. Title : Recording Specialist, Title Insurance Location: Coraopolis, PA (on-site 5 days a week) Review executed loan documents for accuracy of execution...
Work experience placement
Flexible hours
Essent Guaranty, Inc.
Coraopolis, PA
16 days ago
Senior Water Damage Restoration Specialist
...Job Description Job Description Position Overview: Senior Water Damage Restoration Specialist Who we are: ServiceMaster of Greater Pittsburgh is one of the areas oldest and most respected Specialty cleaning property damage restoration and repair...
Temporary work
Work experience placement
Local area
Shift work
ServiceMaster Restore of Greater Pittsburgh
Oakmont, PA
4 days ago
Intake Specialist
...Summary of Job Duties : The Intake Specialist (IS) conducts in-home assessments and provides... ...wide range of staff as well as external contacts. Goal-driven with a competitive edge.... ...to work as a team in specialized Day Centers, to help older adults enjoy the highest...
Temporary work
Local area
Monday to Friday
Community LIFE
Pittsburgh, PA
a month ago
Pennie Enrollment Specialist
$23 - $25 per hour
...Job Description Job Description PENNIE ENROLLMENT SPECIALIST Adagio Health | Southwest Pennsylvania | Hybrid Position | Full-Time $23-$25/hour * Commensurate with experience Transform Lives Through Healthcare Access Are you passionate about empowering communities...
Full time
Work at office
Local area
Immediate start
Remote work
Weekend work
Day shift
Adagio Health Inc.
Pittsburgh, PA
11 days ago
Wedding Dress Specialist - Bridal Gown Alterations - Bellevue, PA
...Job Description Job Description We are seeking a skilled wedding dress specialist to join our network of independent alteration professionals. If you have a passion for precision tailoring on bridal gowns and a steady hand for delicate fabrics, we want to hear from...
For contractors
Local area
Work from home
Thimble Alterations
Bellevue, PA
3 days ago
Patient Access Specialist/Front Office (PRN/Casual Swing Shift)
...Patient Access Specialist/Front Office Shift: Swing Shift Job Type: PRN/Casual Facility Type: 18 bed Small-Format Hospital (8... ...forward to appropriate departments as needed Notify appropriate contact of any malfunctioning equipment or maintenance needs Attend...
Casual work
Relief
Shift work
Night shift
Weekend work
Afternoon shift
Emerus
Pittsburgh, PA
5 days ago
Freight Specialist
$19.47 - $37.84 per hour
...Freight Specialist Job Category: Transportation Requisition Number: FREIG007909 Posted: May 11, 2026 Full-Time On-site Hourly Range: $19.47 USD to $37.84 USD Location: Pittsburgh Wheatland, PA 16161, USA Description Boise Cascade Company has been...
Hourly pay
Full time
Contract work
Work experience placement
Work at office
Flexible hours
Boise Cascade
Pittsburgh, PA
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Contact Center Specialist. Be the first to apply!