Operations Support Specialist

Job Description

Job Description

Job Description: Operations Support Specialist

Who We Are:

• Eye Thrive is a locally recognized 501(c)(3) nonprofit that empowers children to pursue their full potential by delivering essential eyecare across the St. Louis region. 
• We operate two Mobile Vision Clinics that bring comprehensive vision care directly to the populations we serve, both at schools and community visits.
• We provide vision screenings, comprehensive eye exams, prescription glasses, replacement glasses, and follow-up care referrals, all completely free of charge.

Job Overview :

• The Operations Support Specialist is an integral part of the Eye Thrive team. They will play a critical role in day-to-day effectiveness of Eye Thrive, including Mobile Vision Clinic operations and building relationships with our children, families, and community based on compassion and respect.  Their core day to day duties include their assigned Closed Community visits, pre-testing on board our Mobile Vision Clinic, and supporting timely and accurate consent form entry for all visits.
• An Operations Support Specialist collaborates with all teams - Operations, Development, and leadership - to create/improve and implement systems that increase the efficiency of our service and impact of our organization.  
• An effective Operations Support Specialist understands  the value of, and prioritizes, strong relationships with site partners, is a solution focused problem solver with the ability to pivot in the moment, can work independently, and has the organizational skills to manage multiple tasks and projects. 
  

Job Type:  

• Permanent; Full Time; Exempt. 
• 40 hours/week; Monday-Friday; Occasional weekends.
• Participation in morning/evening meetings and special events will be required as needed.
• Reports to the Chief of Staff.

Essential Duties and Responsibilities:

• Lead Site Partner Contact - Closed Community Visit (1 day per week)
  • Establish and maintain communication with site partners before, during, and after visits. Clearly communicate all policies and procedures. 
  • Cultivate strong relationships with site partners.  
  • Manage logistics of pre-visits, post-visits, and Mobile Vision Clinic visits and communicate plans and/or any changes to appropriate team and leadership in the moment. 
  • Update and manage your Mobile Vision Clinic visit calendar invite in partnership with the Operations Coordinator. 
  • Deliver follow-up surveys to site partners and ensure completion and return.  
  • Provide additional resources to parents and/or school as needed. 
  • Engage in positive interactions with children and families. Build relationships based on compassion and respect. 
  • Recognize moments and stories of success. Capture stories with high-quality photos and videos.

• Data Entry and Consent Form Support
  • Lead validation and entering/uploading of incoming consent forms for all Mobile Vision Clinic visits under the direction of another Operations team member.
  • Be proficient with Electronic Medical Records functions.
  • As needed, support School Partnership Coordinators on site at Vision Screenings by entering results in real time.

• General MVC Support 
  • Pre-test on board Mobile Vision Clinic one day a week.
  • Fill in as needed on MVC to support successful visits.

• All Team and Project Support
  • Participate in supporting Operations/Development/Administrative teams (i.e. data management support,  survey review support, health fair liaison, etc. ) as needed.
  • Collaborate with all team members to increase the efficiency of our service and impact of our organization.  
  • Partner with leadership to help implement Eye Thrive’s strategic plan, and advance the plan by holding self accountable and collaborating with the team to  ensure organizational priorities, goals, and targets are met as outlined in the work plan.
  • Participate in professional development opportunities, including coachings, trainings, and workshops. 

• General Organization Support

• • Execute Eye Thrive’s mission by centering kids and families in all decisions and actions. Lead with empathy, compassion, and trust in your interactions with site partners, kids, and teammates.
  • Maintain constant, consistent and open communication with all members of the Eye Thrive team in order to contribute to our “all hands on deck” organizational model - an informed team is a successful one.  
  • Support organization-wide initiatives, including special events, fundraisers, stewardship activities, and community outreach or operations, as needed.
  • Complete other tasks as assigned and required by direct supervisor or CEO.

Skills and Abilities:

• Skills
  • Proficient skill level with Microsoft Office applications.
  • Proficient skill level with Google Documents, Sheets, and Calendar.

• Abilities

• Ability to work independently and collaboratively in a dynamic environment.
• Able to manage multiple projects with attention to detail, handle interruptions, maintain focus on tasks and produce accurate work.
• Able to adjust to changing conditions or priorities. 
• Able to make decisions independently and exercise good judgment.
• Able to communicate effectively both verbally and in writing.
• Able to quickly understand complex information, adapt to new challenges, and take initiative as a proactive self-starter.
• Able to work in a team/office setting with a high degree of integrity, discretion, and professionalism.

Physical Requirements and Working Conditions: 

• Physical Demands
  • Must be able to lift and carry 25 pounds at Eye Thrive visits and/or events during set-up and tear-down.
  • Able to move up and down stairwells; frequent standing, reaching and stooping – 75% or more of the workday may be spent standing on feet.
  • Must have access to a reliable vehicle to travel to schools and community centers and between office locations.
• Work Environment
  • Work at a shared workspace office at Eye Thrive headquarters at the Delmar DivINe and at Eye Thrive warehouse in Overland.
  • Frequent travel to Mobile Vision Clinics and Vision Screening days at various schools and community centers throughout Greater St. Louis.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. This job description is intended to describe the general content of and requirements for the performance of this position.  It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

Compensation and Benefits

• Salary starting at $50,000
• Competitive benefits package, including medical, dental, vision, life insurance and Employee Assistance Program services
• 403b employer matching program.
• Competitive personal time off policy
• Mileage reimbursement
• Professional development opportunities