Front Office Supervisor
Full-time
Conrad Pearson
GENERAL DESCRIPTION
Under the direct supervision of the Director, Revenue Cycle, the Front Desk Supervisor oversees the operations and staff of the front office. The Front Desk Supervisor assists in implementing The Conrad Pearson Clinic’s (CPC) policies and procedures. The Front Desk Supervisor acts as a liaison for patients with past due accounts and other account-related questions. This position is a working supervisor position and will float to satellite offices as needed.
ESSENTIAL JOB FUNCTIONS
Under the direct supervision of the Director, Revenue Cycle, the Front Desk Supervisor oversees the operations and staff of the front office. The Front Desk Supervisor assists in implementing The Conrad Pearson Clinic’s (CPC) policies and procedures. The Front Desk Supervisor acts as a liaison for patients with past due accounts and other account-related questions. This position is a working supervisor position and will float to satellite offices as needed.
ESSENTIAL JOB FUNCTIONS
- Supervise all front desk/patient services activities and staff to include the check-in and check-out process; patient interview; obtain patient demographic information; gather personal and financial data; admission eligibility; prepare admission records and collection of payment for services rendered. Ensure that staff fulfil their assigned job duties and responsibilities; and help co-workers as needed.
- Ensure that all front office staff are cross trained in all aspects of the front office to include check-in, check-out, medical records, insurance verifications referrals, etc.
- Organize, set priorities, develop work schedules and monitor progress toward goals, and track details, data, information and activities.
- Assess problem situations to identify causes; gather and process relevant information; generate possible solutions and make recommendations to the Director, Revenue Cycle to resolve any issues.
- Utilize critical thinking skills to assess situations to determine their importance, urgency and risks; make clear timely decisions that are in the best interests of the clinic.
- Monitor the provider’s appointment schedule and ensure that patient appointments are scheduled properly by front office staff.
- Assist with maintaining physician schedule changes, update practice management system and notify front office staff.
- Assist and provide feedback to the Director of Patient Financial Services with evaluating staff’s job performance and taking necessary action to include evaluations, verbal warnings, written disciplinary reports, corrective action plans and attendance tracking.
- Monitor the flow of patient care to ensure that patients are moved accordingly throughout the process and care is not delayed.
- Create and monitor monthly No Shows report and other reports assigned.
- Train and orient new employees to Clinic’s policies, procedures, practices and employee’s job responsibilities.
- Open and distribute all confidential patient mail, registered mail, certified mail and mail that is not addressed to an individual.
- Act as the financial liaison for patients with past due accounts and account questions while they are in the clinic.
- Work directly with the billing office and the front office staff to ensure correct insurance data entry.
- Monitor the inventory level of office supplies to ensure inventory does not fall below minimum inventory levels.
- Purchase office supplies as needed while considering all variances, including quantity, delivery time, etc.
- Verify office supply orders are complete and accurate.
- Effective, efficient and consistent communication with the Director, Patient Financial Services regarding clinic operations and clinic productivity with immediate notification to the Director, Patient Financial Services regarding problems.
- Familiar with the practices and job duties at the Wolf River Clinic and all outlying clinics and is able and willing to work at these locations as needed.
- Ensure compliance for all regulatory requirements including OSHA and HIPAA; immediately and accurately document and report occurrences to supervisor; and ensure compliance with all legal and regulatory requirements as outlined in the corporate compliance plan.
- Support and adhere to all company policies, procedures and management decisions; maintain confidentiality of patients’ medical information; and all confidential administrative related issues.
- Demonstrate dependability in attendance, punctuality in reporting for work and initiative in completing a full work schedule; meeting or exceeding all established deadlines and utilizing all resources and supplies efficiently and appropriately.
- Demonstrate the ability to concentrate during the course of the day.
- Display a positive outlook with a helpful, constructive manner when working with other employees.
- Demonstrate superior patient relations and interpersonal skills; demonstrate an appropriate level of mental and emotional tolerance and even temperament when dealing with staff, patients and general public using tact, sensitivity and sound judgment; promote a positive work environment and contribute to the overall efforts of the department and the company.
- High School Diploma is required, a college degree is preferred.
- Appropriate technical experience is required (i.e., cashier, medical records, reception, etc.).
- Five years of physician office and medical experience is required, preferably at a urology practice. Two years of front office supervision can be substituted for the five years of experience.
- Demonstrated computer skills proficiency such as Microsoft products, CPC Practice Management System and Electronic Health Record is required.
- Ability to lead and motivate individuals toward the accomplishment of work and organizational goals is required.
- This position requires a self-starter who understands the workflow of the department and how it contributes to overall success of the organization and can follow a work assignment to completion.
- Ability to plan, schedule, prioritize and complete multiple projects/demands is required.
- Maintain control of front-office workflow is required.
- Excellent oral and written communication, interpersonal, problem solving and organizational skills are required.
- Occasional overtime, evening and weekend work is required.
- A valid driver’s license, dependable automobile and current auto insurance are required for occasional travel for business purposes and to work at satellite locations.
- Requires prolonged sitting, some bending, stooping and stretching, or performing other work requiring moderate physical exertion.
- Capacity to maintain physical activity over prolonged periods of time (stamina).
- Able to see for the purpose of reading information received in different formats including but not limited to paper, computer, reports, bulletins and manuals.
- Able to hear for work-related purposes.
- Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
- Able to lift up to a minimum of 25 pounds.
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Front Office Supervisor in Germantown, TN vacancy
- ...East Bill Morris Parkway! The Courtyard Memphis East Bill Morris Parkway is seeking a Hotel Guest Service Supervisor, Front Desk Supervisor or Front Office Supervisor. About Us: Working at the Courtyard Memphis East Bill Morris Parkway offers numerous benefits...SuggestedDaily paidLocal areaFlexible hoursWeekend workAfternoon shift
Commonwealth Hotels
Memphis, TN3 days ago - ...The Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy...SuggestedFull timeWork at officeNight shift
Hyatt Centric Beale Street Memphis
Memphis, TNa month ago - ...a clear impression of quality. What you will do Lead the front desk team Deliver fast, clean check-ins and check-outs during... ...opportunities within the company Why this role matters The front office shapes the guest experience. When it runs well, the entire hotel...SuggestedFull timeWork at officeImmediate startAll shiftsNight shift
C Usa
Memphis, TNmore than 2 months ago - ...Assistant Front Office ManagerThe Assistant Front Office Manager's primary role is to ensure high quality service and leadership for the... .../Experience2 years' experience as a Guest Service Agent, Supervisor or Manager, preferably with a full-service propertyManagement...SuggestedWork at officeLocal areaFlexible hoursShift workNight shiftWeekend workAfternoon shift
Charlestowne Hotels
Memphis, TN5 days ago - ...must be able to work on a team, lead a team, and endure a fast-paced environment. 1. Directs, supervises, and coordinates staff and office activities on a day-to-day basis in conjunction with management. 2. Act as a liaison between patients, their families and...SuggestedPart timeWork at office
Pro Health Clinic
Collierville, TN5 days ago - Midtown Center for Health and Rehabilitation is seeking a friendly, professional Receptionist to join our team. You will be the first point of contact for residents, families, staff and visitors, helping to create a warm, positive, and organized environment every day. Responsibilities...
$16 - $35 per hour
Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles...Hourly payFull timeShift workNight shiftAfternoon shift- RESPONSIBILITIES: Under the general direction of the Front Office Manager: Assist the Front Office Manager with assigning tasks and department shift coverage as needed. Field complaints and address guest concerns Answer phone inquiries, direct calls and provide information...Full timeWork at officeLocal areaShift workNight shiftWeekend work
- Eye Specialty Group in Memphis seeks a full-time Front Desk Representative to greet patients, schedule appointments, collect co-pays, and promote the practice’s services. The role requires strong communication, accurate data entry, and a professional demeanor across multiple...Full time
- ...contact for patients. The role requires strong communication, customer-service skills, and the ability to multitask in a busy dental office. Responsibilities include managing patient records, scheduling, eligibility checks, and basic billing support. Ideal candidates...Work at office
- MidSouth Pain Treatment Center in Cordova, TN, is seeking a full‑time Front Desk Coordinator to join our growing practice. You will manage... .... This role trains administrative volunteers, supports front office operations, and upholds our core values of Compassion,...Full time
- ...work closely with the General Manager and hotel team to support front desk operations, guest service, team communication, and daily follow... ...daily hotel operations with a focus on guest service and front office leadership. * Lead, coach, and support front desk and guest...Hourly payFull timeWork at officeFlexible hoursShift workAfternoon shift
Fairfield Inn & Suites Collierville
Collierville, TNmore than 2 months ago $220k - $240k
Be part of something altogether life-changing by shaping customer-driven decision makingWorking at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life‑saving activities ranging from fundamental...Full timeRemote workDanaher Corporation
Memphis, TN4 days ago- ...Qualifications You'll Bring As A Customer Service Manager: Have good listening, verbal and writing skills. Be proficient in MS Office Suite (Word, Excel, etc.). Have great organizational and troubleshooting skills. Have a proven history working in a management role...Full timeShift work
McLane Company
Memphis, TN2 days ago - Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for exceptional service? We are seeking a Pet Host Lead to supervise and support...Full timeSeasonal workMonday to FridayShift workWeekend work
PetSuites
Olive Branch, MS5 days ago - ...The Customer Service Supervisor oversees daily operations of the customer service team to ensure excellent customer service, efficiency,... ...early mornings, evenings, and weekends. Competence in Microsoft Office Suite and comfortable navigating CRM and AI-based support platforms...Work at officeFlexible hoursWeekend workAfternoon shiftEarly shift
Talentify.io
Memphis, TN13 hours ago $60k - $80k
...' success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agent office departments. You improve the lives of customers by proactively marketing relevant products and services.ResponsibilitiesDevelop and...For contractorsWork at officeLocal areaImmediate startFlexible hoursElvin Taylor - State Farm Agent
Germantown, TN3 days ago- We are looking for a detail-oriented Account Manager to join our team in Collierville, Tennessee in a contract capacity with the potential to become permanent. This role supports key customer accounts by overseeing order activity, resolving service issues, and helping clients...Permanent employmentContract work
Robert Half
Collierville, TN3 days ago $145.31k - $196.6k
...Coordinate between accounts and relevant Amgen field teams to support full range of account needs,Educate healthcare professionals and office staff on site of care options.Attends medical congresses and society meetings as needed.Manages efforts within assigned promotional...Full timeWork at officeRemote workFlexible hoursNight shiftAmgen
Memphis, TN3 days ago- ...complex sales data/call reporting software/applications.Superior selling, technical and relationship building skills.Proficient with MS Office in a Windows environment and familiar with sales reporting software.Position is commensurate with experience.Physical Requirements...Full timeWork experience placementWorldwideFlexible hours
Galderma
Memphis, TN2 days ago $272k - $374k
Our MissionAt Palo Alto Networks, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every...Full timeWork experience placementRemote workVisa sponsorshipWork visaPalo Alto Networks
Memphis, TN6 hours ago- ...helping customers protect what matters most.Our agency offers a Simple IRA, a strong commitment to work-life balance, a dog-friendly office, and plenty of stocked snacks to keep the team fueled throughout the day. We've built a close-knit, family-oriented culture where...Live inWork at office
Davis McCord - State Farm Agent
Germantown, TN4 days ago - ...Set Up Driver , you'll be at the forefront of our customer experience, ensuring the safe and efficient relocation and delivery of office equipment. Your warm demeanor and attention to detail will directly impact customer satisfaction and future purchase decisions....Work at officeWorldwideRelocationRelocation packageFlexible hours
Ricoh Americas Corporation
Memphis, TN12 hours ago $16.5 per hour
...history of excellent attendance Strong verbal communication skills - face to face and over the phone Proficient in Microsoft Office, including Word, Excel, and Outlook Ability to take ownership of responsibilities and see tasks through completion Where you...H1bWork at officeTotal Quality Logistics
Memphis, TN2 days ago- Job Posting Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge ...
Mississippi Baptist Health Systems
Memphis, TN4 days ago - ...customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the...Work at office
Mississippi Baptist Health Systems
Memphis, TN4 days ago - Account Manager PositionAccount Managers develop sales/marketing action plans to maximize territory revenue, as well as provide customized business solutions for prospects and customers.Responsibilities include:Organization and accomplishment of sales activities in an ...
Dayton Freight
Memphis, TN1 day ago - PURPOSE Persons in this position would be responsible for ensuring the highest level of customer service. The Account Manager will be responsible for customer inquiries, load solicitations and service reporting. Account Manager will provide leadership and direction to ...
MARTEN
Memphis, TN4 days ago - ...the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn,...Temporary workWork at officeLocal areaVisa sponsorshipWork visaMonday to FridayFlexible hours
Swift Transportation
Memphis, TN3 days ago $260k - $358k
...Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to...Local areaRemote workWorldwideFlexible hoursOkta, Inc.
Memphis, TN1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Front Office Supervisor. Be the first to apply!
