Customer Happiness Representative (Remote, Seasonal, Part-Time)

Customer Success Representative

NORY is seeking a Customer Success Representative to join our summer team. You will play a critical role in nurturing our community of families with your exceptional communication and relationship-building skills.

Responsibilities:

• Provide exceptional customer service via email, phone, and chat to resolve inquiries and issues promptly.
• Build and maintain positive relationships with customers, anticipating their needs to ensure satisfaction.
• Conduct customer outreach and follow-ups to provide personalized support and ensure continued engagement.
• Maintain accurate records of customer interactions and monitor feedback to identify improvement areas.
• Collaborate with cross-functional teams to meet customer needs and drive process improvements.
• Assist with special projects to support the customer happiness team, such as research or system development projects.

Attributes:

• Empathetic problem solver with excellent written and verbal communication skills.
• Skilled at building long-term relationships and proactive in improving processes.
• Purposeful and driven, passionate about achieving results and making an impact.
• Positive attitude, solution-oriented mindset, and accountable in commitments.
• Open to feedback, continuously learning, and a team player who values empathy and compassion.

Job Details:

• Hours: 10-30 hours per week, Weekend partial availability preferred
• Compensation: $20 per hour.

Join Our Vision:

• We are purposeful in our actions, always asking "why" to cultivate inner motivation.
• We ask "how to make it work" before wondering "if it will be possible."
• Our decisions are grounded in data and logic.
• We are accountable and disciplined.
• We actively seek feedback, embracing different perspectives and effective methods that contribute to our growth.
• We avoid superficial solutions, opting instead to thoroughly analyze problems to create sustainable, scalable responses.
• We are unifiers, fostering a loving and caring team environment that deeply values empathy and compassion.