Bilingual Intake Coordinator Flexible Schedules

Bilingual Intake Coordinator

The Tax Help program at Foundation Communities is seeking a team of enthusiastic, motivated individuals who can help us provide high-quality tax return preparation at our tax sites during the 2027 tax filing season. Tax team members make a tremendous impact in the Austin community while gaining meaningful non-profit experience working for a well-respected organization.

The Bilingual Intake Coordinator position greets clients, conducts eligibility screenings, and assists taxpayers in assembling all required information and documents. This is a great opportunity for people looking for temporary work, a second job, or an entry-level position into a dynamic non-profit organization. Locations include Austin, Wells Branch, Round Rock, and Taylor. Our seasonal jobs offer flexible schedules: full-time and part-time including weekdays, evenings, and weekends. Temporary Position: Mid-December 2026 April 2027

Primary Duties/Responsibilities

• Conduct intake interviews with clients, which include validating clients' identities, screening for eligibility, reviewing client documents, and ensuring clients are ready to proceed in the tax preparation process
• Serve as a resource for clients by answering questions and providing high quality customer service
• Support site managers with operations tasks as needed
• Protect client confidentiality

• Complete all specified paid training and tax certifications (No previous experience is required, and support is provided throughout the training period)

Minimum Requirements

• Prior experience working in a fast-paced environment
• Professional demeanor with excellent communication and customer service
• Written and verbal proficiency in English and Spanish

Physical Requirements

Requires sitting or standing at a desk for long periods of time indoors. Eye and hand coordination for viewing of monitor screen along with high volume of keyboard use.

Compensation

$20.00/hour

Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.