Customer Claims Specialist

Customer Claims Specialist

At Crew Carwash, our purpose is to "Create Smiles and Lifetime Customers." You will have the opportunity to join a Glassdoor Best Place to Work and achieve your full potential!

Crew's commitments to you:

• Paid Time Off + 6 paid holidays each year
• Free carwashes, naturally
• Group health, dental, and vision
• 401K with company match
• Daily pay options available at no cost to you
• Tuition reimbursement
• Recognition and appreciation events

The Customer Claims Specialist assists the Customer Service Team with the processing of claims using good judgement, video, and information from the locations to resolve claims in a timely and cost-effective manner. Additionally, the CCS will be fully trained in all facets of unlimited customer support / call queue and will float between the two roles depending on where they are needed the most.

Crew's commitments to you:

• Competitive compensation
• Daily pay options available at no cost to you
• Paid Time Off + 6 paid holidays each year
• Free carwashes, naturally
• Industry-leading training
• Incredible growth potential
• Group health, dental, and vision
• 401K with company match

What you'll do at Crew:

• Claims Processing & Resolution
• Unlimited Customer Support / Call Queue
• Customer Feedback / Complaint Resolution
• Ensure a Positive Customer Experience
• Support the Customer Service Department
• Additional administrative responsibilities

What do we need from you?

• Minimum of 2 years of experience in claims processing/customer service
• Proficient use of Microsoft Office products (particularly Excel)
• Outstanding communication skills
• Strong desire to give exemplary service to Crew's external customer

We're in the people business, we just happen to wash cars!