MRO Site Representative

MRO Site Representative

The MRO Site Representative is responsible for all maintenance that occurs at the station for which they are assigned (e.g. heavy maintenance facility, paint facility, etc.). Responsibilities include, but are not limited to, monitoring all tasks and work orders issued to Maintenance Repair Organization (MRO). Ensure that all tasks are performed and signed off correctly in accordance with company policy.

Essential roles and responsibilities include:

• Coordinate the activities of contracted MRO services.
• Assist in the request or procurement of urgently needed technical data required by contracted MRO.
• Act as a liaison between contracted MRO and Sun Country Airlines Maintenance/Quality Departments and maintain a continuous line of communication.
• Review contract MRO invoices and verify charges in coordination with Maintenance Planning Management.
• Monitor cost performance of contract maintenance, activities, and identifying problem areas with comprehensive fixes.
• Maintain a continuous line of communication between contracted MRO and Sun Country Airlines Maintenance/Quality Management.
• Perform pre dock, daily work-in progress and post dock surveillance of Sun Country Airlines aircraft undergoing maintenance to ensure all maintenance and required documentation is being completed in accordance with Sun Country Airlines General Maintenance Manual (GMM)
• Review each completed item of maintenance to ensure the documentation is complete, accurate, and in accordance with Sun Country Airlines GMM and maintenance provider agreements.
• Initiate data collection and communication for required regulatory and company reports (SDR, corrosion reports, etc.)
• Coordinate with Maintenance Planners to ensure efficient accomplishment of Mods and heavy check work packages.
• Ensure Maintenance Providers are staying on task to meet agreed upon delivery schedules. Make timely and decisive decisions to maintain the footprint of the planned maintenance event.
• Perform receiving inspection of incoming materials shipped to maintenance provider facilities
• Utilize company computer systems to provide continuous updates to Sun Country Airlines and to monitor progress of the project.
• Work closely with Maintenance Control personnel in trouble shooting items that require special attention and coordination.
• Assist maintenance provider with additional support/research required from other Sun Country Airlines departments such as: Engineering, Quality Assurance, Quality Control, Materials, Planning, Maintenance Control, Records, Technical Publications, TRAX/IT, Dispatch, Ground Ops, etc.
• Coordinate with internal, functional departments to ensure parts, material and special tooling are available to the contracted MRO to perform the set work package.
• Conduct all tasks in a safe and efficient manner complying with all local, state, and federal safety and health regulatory requirements, programmatic standards, and with any internal policies and procedures identified by Sun Country Airlines
• Any other duties assigned by management

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required qualifications include:

• Valid Airframe and Powerplant (A&P) Certificate
• High School Diploma or equivalent
• 3 to 5 years Aircraft Maintenance or related Technical Operations experience
• Foundational understanding of aircraft scheduled maintenance
• Ability to prioritize and successfully manage multiple projects/deadlines simultaneously.
• Excellent verbal and written communication skills
• Ability to collaborate with inter-departmental personnel in meeting Sun Country objectives
• Must be able to travel outside of the United States

Preferred qualifications include:

• Bachelor's degree in related field
• Previous experience with maintenance on 737 NG
• Experienced in using AMM, IPC, SRM, CMM and MPD

Compensation: $90,000.00-105,000.00. This is the base compensation hiring range for this role.

Classification: Full-time, Exempt

Working Location: Fully remote, ability to reside anywhere in the United States. 100% travel required.

Supervisory Responsibility: None

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AAP/EEO Statement: It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.