Operations Manager

Job Description

Job Description

OPERATIONS MANAGER - ELECTRICAL CONTRACTING - Electrical industry experience required

Pro Tek Electrical & Lighting is an established electrical contractor in Southern California that specializes in commercial, HOA, and property management electrical services. Part of our work is to design, estimate, and install illuminating devices every day. We are seeking an experienced Operations Manager with a strong electrical industry background to oversee daily operations, scheduling, field productivity, and customer service.

Position Summary

The Operations Manager will be responsible for coordinating field operations, managing technician schedules, overseeing project workflow, and ensuring exceptional customer service. The ideal candidate has experience in the electrical industry, understands dispatching and scheduling, and is proficient with ServiceTitan or similar field service management software.

Key Responsibilities

• Manage daily operations of electrical service and project departments.
• Coordinate and optimize technician schedules using ServiceTitan.
• Dispatch technicians efficiently to maximize productivity and profitability.
• Monitor job progress, technician performance, and project timelines.
• Work closely with customers, property managers, vendors, and field personnel.
• Review work orders, proposals, and job costing for accuracy.
• Assist with staffing, hiring, training, and employee development.
• Ensure compliance with company policies, safety standards, and industry regulations.
• Analyze operational metrics and implement process improvements.
• Support business growth through effective planning and resource management.

Qualifications

• Previous professional management experience in the electrical contracting industry. (Required)
• Strong understanding of electrical service operations and scheduling.
• Experience using ServiceTitan is highly preferred.
• Excellent organizational and time-management skills.
• Strong leadership and team management abilities.
• Ability to prioritize multiple projects and service calls simultaneously.
• Proficiency with Microsoft Office and scheduling software.
• Excellent communication and customer service skills.

Preferred Experience

• Electrical contractor, service manager, dispatcher, or operations management background.
• Experience managing service technicians and project crews.
• Knowledge of HOA, commercial, and residential electrical operations.
• Familiarity with estimating, job costing, and performance metrics.

Compensation & Benefits

• Competitive salary based on experience.
• Performance bonuses available.
• Paid vacation and holidays.
• Opportunities for advancement within a growing company.