Training Specialist - Affordable Property Management LIHTC/HUD

Job Description

Job Description

We’re a mission-driven property management company that creates communities residents are proud to call home. We believe in service, respect, and responsible growth — preserving and enhancing the communities we are entrusted to care for.

Our mission is to empower our employees to serve, build a workplace people love, leverage technology, grow responsibly, and maximize owner satisfaction. We live by our core values of Trust, Respect, Development, Adaptability, and Sustainability.

Position Overview

The Area Training Specialist (ATS) plays a key role in training and developing employees across multiple properties. This position ensures that new hires are onboarded successfully, tenured staff receive ongoing development, and that every community operates in alignment with company standards.

The ideal candidate has experience in affordable housing programs (LIHTC and/or HUD Project-based section 8) , thrives on collaboration, and can perform at all levels of property operations when needed — from Leasing Consultant to Community Manager.

What You’ll Do

Onboarding & New Hire Training

• Manage the onboarding process for new employees to ensure a smooth and positive start.
• Partner with Regional and Community Managers to guide each new hire through the 90-day onboarding process.
• Conduct check-ins, identify learning needs, and adjust training plans as needed.

Training & Development

• Deliver training on systems such as Yardi, MaintenanceIQ, and Business Intelligence .
• Support regional and company-wide training initiatives, both in person and virtually.
• Collaborate with Department and Regional Managers to tailor training to specific community goals.
• Stay current on industry trends and internal policy changes to keep training materials relevant.

Performance Coaching & Support

• Conduct hands-on, role-based training including job shadowing and role play.
• Develop and implement follow-up training plans for employees needing additional support.
• Provide one-on-one coaching and mentorship to help team members grow professionally.

Acquisition & Transition Support

• Assist with onboarding new properties into company operations.
• Support new teams during transitions to ensure a consistent culture and process alignment.
• Partner with the Director of Learning & Development to deliver workshops and training programs.

What You’ll Bring

Required Skills & Experience

• 2–3 years of affordable housing property management experience at the Community Manager level or higher (LIHTC, HUD, or RD).
• Strong understanding of compliance, rent calculations, and income verification.
• At least 1 year of experience in training, onboarding, or staff development.
• Excellent communication, facilitation, and coaching skills.
• Proficiency in property management software (Yardi preferred).
• Bilingual in English/Spanish highly preferred.
• Strong organizational skills with the ability to manage multiple projects and priorities.
• Professional presence with a customer-focused mindset.

Other Requirements

• Valid California Driver’s License and reliable transportation.
• Ability to travel within assigned regions.
• Must be legally authorized to work in the U.S.
• Affordable Housing Certifications (HCCP, COS, or TCS) preferred.

Physical Requirements

• Ability to sit for long periods; occasional standing, walking, or lifting up to 30 lbs.
• Occasional bending, reaching, and stair climbing during site visits.
• Exposure to indoor and outdoor environments depending on property visits.

Why You’ll Love Working With Us

• Collaborative, people-focused culture.
• Opportunity to make an impact across multiple communities.
• Professional growth through hands-on training, coaching, and leadership exposure.
• Work that truly makes a difference in affordable housing.

Join a team that believes in growth, development, and building better communities — one employee and one property at a time.

This position is based out of our Corporate office in Ontario, California and travels to our various properties to conduct hands on training as business needs arise. Valid Driver's License and reliable transportation required. Must have prior affordable Community Manager or Senior Community Manager experience. LIHTC/HUD experience required.

We participate in E-Verify to confirm the identity and employment eligibility of all new hires.

At Quality Management Group (Quality), we believe in providing professional property management services with precision and care. Since 1982, Quality has overseen a diverse portfolio of single-family homes, affordable and conventional apartment communities, and specialty housing including permanent supportive, rural, senior, veterans and homeless housing.

Quality has consistently led the industry through innovation, consistently delivering high customer satisfaction for our residents and partners. We also believe in going beyond simply taking care of the properties entrusted to us and further enhancing the communities in and around our properties.

At Quality Management Group, we know that it is more than just a place to live, it’s a home.

And here – it’s good to be home.

Company Description

At Quality Management Group (Quality), we believe in providing professional property management services with precision and care. Since 1982, Quality has overseen a diverse portfolio of single-family homes, affordable and conventional apartment communities, and specialty housing including permanent supportive, rural, senior, veterans and homeless housing.\r\rQuality has consistently led the industry through innovation, consistently delivering high customer satisfaction for our residents and partners. We also believe in going beyond simply taking care of the properties entrusted to us and further enhancing the communities in and around our properties.\r\rAt Quality Management Group, we know that it is more than just a place to live, it’s a home.\r\rAnd here – it’s good to be home.