Sales Associate

Job Description

Job Description

Description:

Position Overview

We are seeking a detail-oriented and customer-focused Sales Associate to support both our eCommerce operations and national account customers. This role is responsible for managing online B2C customer inquiries, coordinating order entry and fulfillment accuracy, and supporting key national and media accounts such as Amazon, HSN, and other digital retail partners.

The ideal candidate is organized, tech-savvy, and thrives in a fast-paced environment where accuracy and professionalism are critical. This position plays a vital role in ensuring exceptional customer experience while maintaining accurate data across multiple platforms and internal systems.

Key Responsibilities

Customer Communication & Support

• Respond promptly and professionally to customer inquiries, complaints, and return requests across multiple online platforms (Amazon, HSN, company website, etc.).
• Manage refunds and exchanges in line with company policies while maintaining a high level of customer satisfaction.
• Log and track all customer communications and resolutions in CRM or tracking systems.
• Identify recurring issues or process gaps and recommend improvements.

Order Entry & Data Management

• Accurately enter and process sales orders into the company’s accounting or ERP software.
• Reconcile and verify order information between external platforms (Amazon, HSN, etc.) and internal systems.
• Maintain and update customer records, order histories, and account data.
• Prepare and distribute order and shipment reports using Excel and internal reporting tools.

National Account & Platform Support

• Act as a point of contact for select national and media accounts, ensuring timely order processing, tracking, and communication.
• Interface with Amazon, HSN, and other eCommerce and media retail partners to confirm orders, pricing, and fulfillment accuracy.
• Support the internal sales and marketing teams by providing account-level updates, order summaries, and performance data.
• Monitor compliance requirements and coordinate with fulfillment and logistics partners to ensure accurate execution.

Inventory & Fulfillment Oversight

• Manage inventory levels and updates across platforms, including those handling their own fulfillment (e.g., Amazon FBA).
• Coordinate with warehouse teams to verify stock counts and resolve discrepancies.
• Ensure product listings, SKUs, and availability are accurate and consistent across all selling platforms.

Qualifications

• Education: Associate’s or Bachelor’s degree preferred, or equivalent experience.
• Experience: 2+ years in customer service, order management, or eCommerce operations.
• Familiarity with Amazon Seller Central, HSN systems, Shopify, or other online sales platforms.
• Experience entering and reconciling data in accounting or ERP software (e.g., QuickBooks, NetSuite).
• Proficient in Microsoft Excel – ability to use formulas, pivot tables, and data reporting tools.
• Excellent communication and problem-solving skills.
• Strong attention to detail and ability to manage multiple priorities in a deadline-driven environment.

Preferred Skills

• Experience supporting national or key retail accounts.
• Knowledge of fulfillment processes and logistics coordination.
• Familiarity with CRM systems and order tracking platforms.
• Strong analytical mindset with the ability to identify trends and improve efficiency.

What We Offer

• Competitive compensation
• Collaborative team culture with opportunities for growth.
• Exposure to national retail partners and dynamic eCommerce channels.
• A chance to play a key role in a fast-growing consumer brand.