Universal Banker I

Universal BankerThe Universal Banker is often the first impression a customer, business or visitor has with the Bank. This position provides excellent customer service to current and potential customers and represents the Bank in a positive, professional manner. The Universal Banker will assist current and potential customers with inquiries about our products and services and make appropriate recommendations for more complex products such as Individual Retirement Accounts, commercial accounts, and lending services. The position will work with other departments to resolve customer inquiries, problems, and complaints. The Universal Banker plays a key role in providing retail banking services and products to customers. In addition to performing a variety of tasks associated with transacting customer requests and verifying the completeness of retail banking transactions, the Universal Banker is in the prime position to develop new business opportunities with current and potential customers.RequirementsHigh School diploma or equivalent2+ years of Bookkeeping, Account Services or Universal Banking preferred2+ years teller experience1 + year of customer service and opening of retail bank accountsAbility to function productively in a high volume and fast paced environment.Excellent customer service skills.NMLS qualifications met.Duties and ResponsibilitiesExcellent people skills with high energy level and passion for delivering outstanding customer service.Pro-active approach to offering digital products to customers. Advanced knowledge of all of the banks electronic delivery channels, to include: on-line and mobile banking set-up, treasury management products and services, as well as troubleshooting online/mobile banking issues for customers.Open new accounts and services. Prepare the necessary documentation and issue disclosuresMaintain internal controls, obtain all required documentation to identify the customer and meet regulatory requirementsConsult loan applicants and collect loan applications & financial documentationAssist customers with Individual Retirement Account services such as contributions and distributions. Open new IRAs and provide appropriate documentationAssist with additional services and products such as safe deposit box access, ATM and debit card requests, check orders, compromised accounts.Perform Teller duties as necessary including processing deposits, checks and payments, verifying cash and endorsements and issuing receipts. Count cash, balance transactions and teller drawer with a high level of accuracyAssist customers with Interactive teller machinesUnderstand and review check endorsements and apply endorsement standardsMake sound decisions based on level of authority, the risk of the transaction and customer expectations, assist employees with approval authority needs within individual authority guidelines.Understand and adhere to all applicable federal and state laws and regulations, including, but not limited to, the Bank Secrecy Act (BSA) and related anti-money laundering laws and Office of Foreign Asset Controls (OFAC)Setup/unlock online banking for customersAbility to travel and be flexible to work where needed in scheduled branch assignmentsEssential TasksRelationship and Business DevelopmentOpen new accounts, including compiling and preparing new account paperwork and applications.Identify the unmet needs of current and potential customers and offer appropriate products and services.Promote and provide information to customers on new and enhanced products, services, promotions, contests, etc.Promote and cross-sell exciting products and services to current and potential customers to include joint calls with other departments (i.e. investment center, loan referrals, etc.).Participate in community events to increase bank visibility and develop business opportunities.Customer ServiceAssist customer inquiries and requests regarding current accounts.Identify and inform customers of account status discrepancies and disputes and provide options to resolve.Receive and process loan payments, record and issue transaction receipt.Receive cash and checks for deposit, verify proper endorsement, confirm deposit slip accuracy, record and issue transaction receipt.This job has no direct supervisory responsibilities.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit, stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Employee is required to maintain a valid driver's license and provide own reliable transportation. This position requires travel within the Bank's footprint.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.