Assistant Branch Manager

Overview

If youre seeking more than just a job join Heights Finance and kickstart your career !

Are you ready to make a difference in the world of consumer finance At Heights Finance a proud member of the Attain Finance family we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient easily accessible financial services that meet our customers growing needs.

Join a leading consumer credit lender that thrives on innovation and collaboration where your contributions are truly valued. As part of Attain Finance our portfolio includes distinguished brands like Cash Money LendDirect Heights Finance. Each brand is constantly evolving to better serve our customers.

Be part of a dynamic team that is shaping the future of consumer finance. Apply today!

Stories of Success

I joined Heights Finance in 2010 as a CSR with no prior experience in finance. Little did I know that this role would pave the way for a fulfilling career! Heights Finance genuinely values its team members and takes pride in promoting from within. Today I am proud to serve as a District Manager a position I moved into in 2021 Also a testament to the growth opportunities the company provides. The company offers excellent benefits a set schedule that promotes work-life balance and supportive leadership that ensures every team member feels valued. The company also fosters an open culture encouraging team members to share their ideas and suggestions. I truly love working here and am grateful for the incredible opportunities Heights Finance has provided.

Ashley S. District Manager - Alabama

Since joining Heights Finance as a Branch Manager in 2013 I have enjoyed the benefit of internal transitions and promotions on multiple occasions. Transitioning from my original branch to a larger branch in a different demographic to a middle-sized branch in a combination of demographics assisted me with being prepared to take the next step in my career. As a result of these experiences I was qualified for a District Manager position in 2021. In 2024 I made a career change and with the support of my VPO I was able to move into an Operations Trainer. During each transition my supervisors worked to ensure I had the training tools and support needed to be successful and the level of camaraderie amongst my peers was unparalleled.

Jessica W. Operations Trainer - United States

Responsibilities

As an Assistant Branch Manager youll be at the heart of our customer experiencedelivering exceptional service building lasting relationships and helping individuals secure the financial solutions they need. This is more than just a jobits a chance to grow your career make a difference and be rewarded for your success.

If youre a motivated customer-focused professional with a passion for helping others and a drive to succeed we want to hear from you. Join our team and lets achieve success together!

• Deliver Exceptional Service: Provide outstanding support to both new and existing customers guiding them through the loan process with care and professionalism.
• Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services identifying opportunities to upsell and cross-sell.
• Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
• Support Delinquency Management: Collaborate with customers on past-due accounts offering solutions and working toward resolution.
• Learn and Grow: Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence.
• Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets.

This is your opportunity to build a rewarding career with a company that values your contributions and supports your growth.

Qualifications

Were looking for individuals who are passionate about customer service eager to learn and ready to grow in a fast-paced team-oriented environment.

• Customer Focus: A genuine desire to help others and provide top-tier service in every interaction.
• Sales Mindset: Confidence in promoting products and services that meet customer needs.
• Strong Communication: Excellent verbal and written communication skills with the ability to build rapport quickly.
• Problem-Solving Skills: Ability to think on your feet and offer creative solutions to customer challenges.
• Adaptability: Willingness to learn new systems and processes in a dynamic environment.
• Team Player: A collaborative spirit with a desire to contribute to team success.
• Educational Background: High School diploma or equivalent required; college coursework or degree is a plus.
• Industry Experience: Experience in customer service sales or consumer finance is preferred but not requiredwell train the right candidate!

Work Location: 1510 N Hampton Rd. Ste 200 DeSoto TX 75115

Hours : Full Time - Monday through Friday 8:30am to 5:30pm with evenings and weekends based on business needs/peak seasons

Hourly: $18.50 - $25.50

The base hourly range represents the low and high end of the anticipated hourly range for this position based on the state average. The actual base hourly offered for this full-time position will be determined by various factors including but not limited to location skills knowledge competencies and experience.

All full-time employees are eligible for benefits starting day one: Paid Time Off Medical Dental Vision and other voluntary coverages. You will also be eligible to participate in the companys 401(K) program with company match 30 days post hire starting on the 1st of the month.

Other company perks include access to the Employee Assistance Program Emergency Relief Fund Attain4All Tuition Reimbursement Leadership Development Programs and potential to earn through the Monthly Bonus Program.

This employer participates in E-Verify for US-based hires.

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Key Words: Customer Service Loans Financial Services Lending Retail Office Bank Teller Sales Collections

EEO Statement

Attain Finance Supports Equal Employment Opportunity. Attain Finance (dba Cash Money LendDirect and Heights Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race color sex religion national origin marital status age disability veteran status or genetic information in any personnel practice including recruitment hiring training compensation promotion and discipline. Additionally we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee addition it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.

Notice to Attain Finance job applicants: Attain Finance will never ask for your personal banking information transfer of funds a credit card or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives email addresses will end in @ @ @ and @

Required Experience:

Manager