Knowledge Manager / Knowledge Systems Specialist

Job Description

Job Description

ITility is seeking an experienced Knowledge Manager / Knowledge Systems Specialist (KSS) to join our team in support of Department of Defense.

At ITility , we help our customers command the future by thinking beyond perceived limits to create new, unexpected ways to protect and defend our nation. We inspire and empower people to create significant solutions that secure what matters to our customers and communities, here and around the globe.  

We Value:  

• The Drive to Perform Beyond Perceived Limits.  
• The Desire to Find Significance in All We Do. 
• The Passion and Compassion That Powers Both 

Responsibilities:

The Knowledge Manager / Knowledge Systems Specialist (KSS) is a full-time, on-site role based in Tampa, FL. This role is responsible for the day-to-day operational engine of EKM at HQ USSOCOM and the distributed TSOC/Component sites. This person maintains and improves the knowledge ecosystem across classified and unclassified networks, supports SharePoint and Microsoft 365 (M365) collaboration capabilities, implements governance (metadata, taxonomy, retention), and enables the workforce through training, adoption support, and responsive on-site problem resolution.

Because EKM span across multiple locations and clearances, this position must balance KM practice (capture, curation, reuse) with technical delivery (SharePoint/M365 configuration, low-code apps, governance enforcement). Competitor and incumbent postings consistently emphasize SharePoint, M365, Power Apps, governance, training, and onsite support.

Required Qualifications:

• Active Secret clearance
• Three (3)+ years of Knowledge Management operations (knowledge capture, content curation, portal support, governance) in a DoD or Federal environment
• Three (3)+ years of hands-on SharePoint administration and support experience (site collections, permissions, pages, lists/libraries, workflows)
• Practical experience with Power Apps and Power Automate (build and maintain low-code workflows/forms)
• Ability to implement and enforce required metadata and basic taxonomy structures in SharePoint
• Experience of creating and delivering user training (job aids, short courses, onboarding)
• CompTIA Security+ certification

Preferred Qualifications:

• Experience of creating and delivering user training (job aids, short courses, onboarding)
• Prior experience supporting SOCOM. 

Work Environment:

• Ability to sit or stand for extended periods and perform computer-based work using standard office equipment. 
• Requires frequent verbal communication, active listening, and visual acuity to perform job responsibilities effectively.
• Must follow site-specific safety, security, and dress standards.

ITility is an Equal Opportunity Employer

ITility is committed to providing a work environment that is non-discriminatory, harassment free, fair, ethical and inclusive. ITility is committed to the principle of equal employment opportunity and complies with all applicable laws which prohibit discrimination and harassment in the workplace. 

ITility strictly prohibits discrimination or harassment based on race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, disability, or any other characteristic protected by law in all terms, conditions and privileges of employment, including without limitation, recruiting, hiring, assignment, compensation, promotion, discipline and termination. This policy covers conduct occurring at ITility’s offices, client sites, other locations where ITility is providing services, and to all work-related activities.