Affordability, Equity and Personal Account Specialist

Job Opportunity At Xcel Energy

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you're looking for.

Position Summary

Identify and assist customers who are experiencing credit problems due to financial hardship. Identify and work with Social Service agencies throughout the service territory. Coordinates and secures financial assistance and counseling for hardship customers. Monitors customer accounts and follows up with customers via telephone, correspondence or through in-person events. Enters into payment arrangements with low-income customers.

Essential Responsibilities

• Ability to work with special needs households for the purpose of securing assistance or arrangements to make bill payment. Possess negotiating skills that seek resolution and minimize long term financial exposure to the company.
• Ability to work in high volume department where customer data and payment information need to be accurately coordinated. This includes a significant amount of time on the phone with agencies and customers and translating information to the billing system.
• Must possess knowledge of consumer protection laws that pertain to utilities in service territory. This would include billing system knowledge of Inability to Pay and Agency Assistance.
• Analyze and monitor customer information to accurately determine appropriate credit action.
• Able to assist customers through various channels including in-person events, telephone, and digital platforms.

Minimum Requirements

• High School diploma or GED, with 2-4 years of customer related experience.
• Basic knowledge of energy assistance processes with experience in working with outside customers.

Preferred Requirements

• Familiarity with medical account processes preferred.
• Bilingual.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at View email address on click.appcast.io.

Non-Bargaining

The anticipated starting base pay for this position is: $17.40 to $24.34 per hour

This position is eligible for the following benefits: Spot On Bonus, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.

Deadline to Apply: 06/21/26

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