Korean Bilingual IT Support Specialist (NJ)

IT Support CoordinatorLocation: Fort Lee, NJ (HQ office)Salary: 58K-75K as base (Annual salary)As a leading steel coil distributor in the U.S. for over thirty years, we provide a broad range of high-quality steel and aluminum products. Our efficient and reliable supply chain network spans North America and the globe, allowing us to consistently deliver exceptional products, dedicated customer service, and comprehensive administrative support.We are seeking a Junior IT Support Specialist to help maintain and troubleshoot the company's technical systems and support smooth day-to-day IT operations. This is a junior role: you will handle hands-on IT support and equipment management day to day and take on progressively more advanced work over time. We actively use AI tools in our daily work, so comfort with AI assistants is part of the job from day one.Provide first- and second-line IT support for hardware, software, and network issues (laptops, desktops, printers, peripherals), and resolve support tickets within SLA guidelines.Track and manage the inventory of IT equipment and assets (monitors, computers, peripherals), including setup, upgrades, and replacements.Administer and troubleshoot the Google Workspace environment (Gmail, Drive, Sheets, Groups) at the account and user level.Maintain and update troubleshooting documentation for common issues, and assist with routine system maintenance, security updates, and backup/recovery procedures.Help maintain reporting dashboards in Google Data Studio (simple edits such as adding or adjusting tables and fields).Leverage AI assistants (e.g., Claude, ChatGPT, Gemini) to speed up troubleshooting, documentation, and scripting, and collaborate with the IT team to improve support workflows.As you build experience, you will grow into more advanced responsibilities, including maintaining and enhancing our in-house ERP system (built with TypeScript and React), developing internal automation and tools, and expanding our reporting and data pipelines.