*Field Service Technician

POSITION SUMMARY

The Field Service Technician performs specialized inspection, diagnosis, repair, and installation work on heat exchanger tubing and related components at industrial customer sites. When not traveling, the technician works in the Orange, Connecticut workshop to inspect, test, maintain, and repair custom pneumatic and hydraulic tools and equipment; fabricate tubular products; prepare equipment for deployment; and build the technical capability needed for independent field assignments. The role is designed for a mechanically skilled, safety-focused individual who enjoys hands-on problem solving, varied work, travel, and learning a niche trade through extensive on-the-job training.

RESPONSIBILITIES & DUTIES

• Perform field service activities on heat exchangers and tubular systems at industrial facilities, including chemical plants, refineries, power-generation facilities, marine vessels, and other customer sites.
• Inspect damaged, leaking, or severely corroded tubes; gather measurements and job information; help determine an appropriate repair concept; and identify the tools, materials, and sequence needed to complete the work.
• Install, repair, or support the installation of tubular products and heat exchanger tube-repair solutions in accordance with approved procedures, quality standards, and customer requirements.
• Operate hand tools and specialized pneumatic, hydraulic, and mechanical equipment safely and effectively.
• Troubleshoot, diagnose, repair, test, and document pneumatic and hydraulic tools and equipment in field and workshop settings.
• Inspect and prepare tools, equipment, and materials before shipment; receive and evaluate returning equipment; and maintain readiness for domestic and international assignments.
• Fabricate tubular products and other workshop components for field installation using drawings, measurements, work instructions, and established methods.
• Perform repeated precision tasks consistently when large-volume projects require the same repair or installation across many tubes.
• Apply basic shop mathematics and precision measurement techniques with close attention to dimensional tolerances.
• Adapt to changing field conditions, exercise sound judgment, and escalate technical or safety concerns appropriately.
• Work effectively as part of a field crew and communicate job status, equipment needs, quality concerns, and site conditions clearly.
• Maintain clean, organized, and safe work areas and complete required training, safety, equipment, expense, and job documentation accurately and on time.
• Support other field-service, workshop, and business needs consistent with the role.
• 30-50% travel required
• All other duties assigned.

REQUIREMENTS (KNOWLEDGE, SKILLS & ABILITIES)

• Basic math skills and the ability to read measurements accurately.
• Ability to read, understand, and follow written work instructions, safety requirements, and technical procedures.
• Ability and willingness to travel extensively, work a variable schedule, and respond to short-notice assignments.
• Ability to meet customer-site access and fitness-for-duty requirements, with or without reasonable accommodation, and subject to applicable law.

EDUCATION AND EXPERIENCE (required levels)

• High school diploma or equivalent.
• At least two years of hands-on general mechanical experience, or an equivalent combination of relevant education, training, and experience.
• Demonstrated ability to use hand tools and diagnose mechanical equipment or devices.

PHYSICAL REQUIREMENTS

The requirements below describe common conditions of the role. Reasonable accommodations will be considered in accordance with applicable law.

• Frequently stand, walk, bend, reach, use hands and fingers to handle tools and components, and maintain visual attention during precision work.
• Climb ladders or stairs and work at elevation while using required fall-protection systems.
• Perform repeated hand and arm motions and sustain concentration during high-volume repair or installation work.
• Lift, carry, push, or pull tools, materials, and equipment within established safe-work practices and any site-specific limits.

WORK ENVIRONMENT

Reasonable accommodations will be considered in accordance with applicable law.

• Enter and work safely in permitted confined spaces when assigned and properly trained.
• Work indoors and outdoors in heat, cold, rain, wind, and other weather or site conditions.

Work around industrial equipment, elevated noise, moving machinery, chemicals, and other hazards controlled through training, procedures, engineering controls, and personal protective equipment