(USA) Tire and Battery Service Advisor

Responsibilities Maintain facility and sales floor safety and standards; conduct safety sweeps; comply with forklift, hazardous‑materials, and steel standards; correct or report unsafe conditions. Ensure the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised per company policy; handle claims, returns, shrink, and damages. Present and maintain merchandise presentation: stock merchandise, set up, clean, and organize displays; remove damaged goods; sign and price appropriately; secure fragile and high‑shrink items. Monitor tire and battery order status; assist members with appointments; communicate lead‑time changes or cancellations; recommend alternative installations or tire fitments; provide maintenance and repair services. Provide expert member service: greet members; identify needs; assist with purchasing and service decisions; resolve concerns; recommend suitable tire and battery products; explain warranties; ensure value. Drive sales and service excellence by communicating the value of merchandise and services; collaborate with associates to promote TBC offerings. Triage and prioritize service workflow in TBC service bays using Sam’s Garage to identify waiting members; assess service queue and time requirements; prioritize appointments; re‑prioritize members and recommend to Team Lead or Technicians. Demonstrate knowledge of safety and compliance protocols; tire and battery industry guidelines; service standards; equipment operations; TPMS; product specifications; seasonality; POS systems; phone and in‑person selling techniques. Leverage technology: use digital tools and handheld devices for sales planning, real‑time decisions, product training; promote adoption of new tools among team members. Act as a brand advocate: model high‑quality service; influence team; assist in training members. Operate TBC equipment properly and safely; manage merchandise and supplies; complete required documentation; process purchases, payments, returns, refunds, and exchanges per procedures. Comply with company policies, procedures, ethics, and integrity; implement action plans; use the Open Door Policy; execute business processes. Manage work assignments and priorities; collaborate with managers, coworkers, customers, and partners; set priorities, deadlines, and expectations; communicate progress; suggest improvements; adapt to change and feedback. Promote inclusion and teamwork: embrace differences; build trusting relationships; communicate with impact; mentor and recognize contributions. Maintain integrity and support company values; act ethically and transparently. Deliver results; put customer first; balance short‑ and long‑term priorities; consider team impact. Strive for excellence: learn, take calculated risks; drive continuous improvements; adopt new technologies and skills; support others through change. Minimum Qualifications Valid state‑issued driver's license. 18 years of age or older. Preferred Qualifications Experience in auto service industry. Retail experience. Primary Location 103 Bryant Drive, Nicholasville, KY 40356-9225, United States. Benefits Health benefits: medical, vision and dental coverage. Financial benefits: 401k, stock-purchase plan, company-paid life insurance. Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting; can be used for vacation, sick leave, holidays or other purposes. Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement. Live Better U: company-paid education benefit covering tuition, books, and fees for full‑time and part‑time associates. Additional benefits: 401k matching and stock-purchase plans; paid time off; medical, dental, vision, and wellness programs; mental‑health resources; training and leadership programs; clear paths to advance. Compensation Hourly wage range: $19.00 – $27.00, with additional premiums of $0.35 – $3.00 per hour depending on schedule, facility, season, or specific work performed. Workplace Policies Walmart is committed to maintaining a drug‑free workplace and has a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. #J-18808-Ljbffr Walmart