Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hiring bonus
• Hybrid options
• Health stipend
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2017 and today we’re proud to have a strong team of 13 dedicated team members. I’ve been with State Farm since 2004 and previously served as an Agency Field Specialist, which gave me a deep understanding of what it takes to build a successful office — not just in production, but in people, leadership, and culture.

I’m a parent of two young adults and I love travel, exploration, and learning new things. I’m also passionate about building an agency that performs at a high level while still being a place people truly enjoy coming to every day. Over the years, our agency has earned top State Farm recognitions like President’s Club, Exotic Traveler, MDRT, and Chairman’s Circle — and we’re just getting started.

Giving back is a big part of who we are. I serve as President-elect on the Chamber Executive Board, we’re involved with Habitat for Humanity, and we encourage team members to stay connected locally by offering paid volunteer time (including opportunities tied to Young Professionals, Lakes Area Professional Women, and Chamber of Commerce involvement).

For our team, we offer 15 days of PTO, a birthday off each year, 401k, a health stipend, bonuses and incentives, personal development resources, team lunches, team-building events and hybrid work options. Our culture is truly “people first” — we value responsibility, accountability, positivity, teamwork, and delivering excellent customer service every single day. If you’re looking for a culture-first agency where you can grow, feel supported, and be part of a winning team, we’d love to connect.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Amy Christopherson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.