Hardware Technician

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work®, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Learn more at marathon.health ABOUT THE JOB This position provides first-level technical support for hardware, applications, and operating systems, with a primary focus on onboarding, offboarding, replacement equipment, and other hardware requests. This role is responsible for remotely wiping and re-provisioning laptops for Health Centers to ensure they are ready for backfill and new hires. The role ensures day-one hardware readiness for all new teammates and manages equipment retrieval from departing teammates, while providing clear, timely communication to ticket submitters on status and resolution. ESSENTIAL DUTIES & RESPONSIBILITIES Act as the initial point of contact for all hardware requests, assisting users via phone, chat, and ticketing system submissions. Ensure that all requests are promptly resolved, appropriately routed, or escalated for timely resolution. Deliver technical support for computer hardware, telephony systems, and peripherals. Work closely with the onboarding team to ensure day-one hardware readiness for all new hires. Work closely with the offboarding team to ensure equipment is wiped in the field or retrieved from termed teammates. Consistently meet or exceed established Service Level Agreements (SLAs) for issue resolution, maintaining high standards of customer service. Adhere strictly to all IT policies and procedures, including compliance with HIPAA, PCI, and HITRUST requirements. Continuously expand technical expertise through self-directed learning and hands-on experience. QUALIFICATIONS Associate’s degree in information technology and 3+ years’ experience in IT support or related field, or equivalent combination of education and experience. DESIRED ATTRIBUTES CompTIA A+ and/or Network+ - Preferred Proven experience performing in a remote office environment Experience administering Microsoft Windows operating systems and Office products Experience with Windows Server environments Excellent communication and interpersonal skills Problem-solving and analytical skills to troubleshoot and resolve technical issues. Ability to manage multiple tasks and meet deadlines in a fast-paced environment. Strong attention to detail and organizational skills. Pay Range: $24.00-28.00/hr. The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level. Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work®, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Learn more at marathon.health Marathon Health exists to enable millions of people to live their healthiest lives, one patient at a time. If you have a passion for improving patient lives while transforming a broken U.S. healthcare, Marathon is the place for you. Marathon Health provides equal employment opportunities to all teammates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Marathon Health is committed to providing access and reasonable accommodation in its employment for individuals with disabilities. To request disability accommodation in the application process, contact View email address on click.appcast.io. Marathon Health will never ask a candidate for personal identifiable information (date of birth, social security number, driver’s license information, etc) via email or messenger tools, or for a financial deposit of any kind. All our open positions are listed here on our website and any emails sent from our teammates contain the address “@marathon.health” if you have any questions or concerns about suspicious emails or queries, please don’t hesitate to contact us directly at View email address on click.appcast.io. BENEFITS Our benefits are built around access to care that works, starting with FREE Marathon Health services for you and your family, which provides unlimited, free primary care, routine labs, select prescriptions, vaccinations, and virtual mental health care for you and your family so that our teammates can do their best work and build better healthcare. Below are some of our benefit offerings. Eligibility varies based on PT or FT status: Comprehensive Health & Wellness Benefits: Choice of 2 medical plans, 2 dental plans, and vision coverage, unlimited free mental health benefits and EAP resources, Rewards for challenges and healthy lifestyle activities Family Friendly & Reproductive Health Benefits: Family-building and hormonal health benefits and paid parental leave Time-Based Benefits: Generous PTO or FTO, Paid Holidays + A Day for What Matters Financial Support: Company paid Basic Life and Disability insurance, Supplemental Life, Spending Accounts, 401(k) with employer match and graded vesting Continuing Medical Education (CME) for maintaining and strengthening the knowledge, skills, and expertise of our health center teammates, as applicable #J-18808-Ljbffr