Customer Service/Administrative Specialist - Bilingual English/Spanish

Job Description

Job Description

Join our dynamic team at Imperial Cleaning in Amityville, NY 11701, as a Full Time Bilingual Customer Service/Administrative Specialist and immerse yourself in a vibrant work environment that prioritizes customer-centricity and excellence. This onsite position allows you to engage directly with clients, fostering meaningful relationships while honing your problem-solving skills in a fun and energetic atmosphere. With a competitive pay rate of $28-$30 per hour , you'll be rewarded for your contributions to our high-performance culture. Your bilingual abilities in English and Spanish will not only enhance communication but also make a significant impact on the diverse clientele we serve.

You can get great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, Paid Time Off, Snack/Drink Room, and Employee Discounts. Take the next step in your career and apply now to be part of a team that embodies integrity and empathy in every interaction.

Make a difference as a Customer Service/Administrative Specialist - Bilingual English/Spanish

As a new Bilingual Customer Service/Administrative Specialist at Imperial Cleaning, you can expect a fast-paced and dynamic work environment where you will be the first point of contact for our valued clients. Your day-to-day responsibilities will include managing incoming calls, responding to inquiries, and resolving customer issues with empathy and professionalism. You will assist with administrative tasks such as scheduling appointments, maintaining records, and coordinating services, ensuring a seamless experience for our customers. You will work Monday through Friday, with standard hours designed to support our clients effectively. Additionally, being on call for emergencies will be part of your role, allowing you to demonstrate your commitment to customer-centricity and problem-solving.

Prepare to collaborate with a supportive team focused on delivering excellence in every interaction.

 

Does this sound like you?

To thrive as a Bilingual Customer Service/Administrative Specialist at Imperial Cleaning, several key skills are essential. First and foremost, exceptional communication skills in both English and Spanish are crucial for effectively engaging with our diverse clientele. You should possess strong problem-solving abilities, allowing you to address customer inquiries and concerns with empathy and efficiency.

Attention to detail is vital, as you will be responsible for accurate record-keeping and scheduling. Additionally, a customer-centric mindset will help you anticipate client needs and exceed their expectations, reinforcing our commitment to excellence. Time management skills are also important, enabling you to prioritize tasks effectively during busy periods.

Finally, adaptability and a positive attitude will serve you well in our energetic and fun work environment, empowering you to contribute to a high-performance culture dedicated to outstanding service.

Get started with our team!

Applying for this position is a walk in the park if you feel it's a good fit for you

Job Description

• Primary point-of-contact that supports residential services from beginning to end.
• Provide operations support for all residential services
  • Work closely with Residential Regional Manager on daily requests and/or issues that may arise.
  • Schedule or reschedule all customer appointments
  • Monitor daily/weekly schedule to ensure all crews are scheduled appropriately
  • Close out daily work orders and employee time sheets
  • Process client invoices daily
  • Monitor crews time off and schedule floaters appropriately
  • Coordinates estimates and provides pricing to clients.
  • Assist in resolving customers service or billing issues.
• Maintain a record of customer interactions, transactions, complaints, inquiries, comments, and actions taken.
• Refer unresolved customer grievances to Residential Regional Manager for further investigation.
• Identify and recommend improvements in processes or service methods and procedures to streamline processes.
• All other tasks as assigned by management.

KEY REQUIREMENTS:

• In-office position, Monday through Friday 8am-5pm (some flexibility when needed)
• 3-5 years professional office experience
• 2 year degree required, 4 year degree a plus
• Bi-lingual (English-Spanish), is a must.
• Strong Customer Service, detail-oriented and strong communication skills (email, phone).
• Results-oriented: the ability to resolve challenges and emergencies at a moment's notice.
• Multi task-oriented: The ability to handle multiple projects at a time.
• Customer-focused with a can-do approach to problem-solving.
• Basic knowledge of computer applications and software applications (Intermediate ability in Microsoft 365 (Word, Excel, Outlook)
• Ability to learn and navigate various software programs (training will be provided for proprietary software programs)

Applicants must be 18 years of age or older to be considered for employment

(Imperial Cleaning internal Title: "Residential Operations Specialist")