Program Manager, Vendor Management Operations

About the role The Program Manager is responsible for supporting all activities related to vendor management to ensure success. Additionally supports operational improvements for core vendor operations, including proper controls and monitoring, to ensure operational efficiency and effectiveness, supporting the program across the organization and helping implement project management fundamentals and standards across the organization. You will report into the Associate Director, Workforce Management. Work Location This is a remote position, open to candidates who reside in: Dallas, Texas. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote Pay Transparency The base pay for this role is: $100,602 - $132,040 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses. Responsibilities Identify optimization opportunities to support program objectives Support implementations end to end to ensure success Lead certain components of the program Partner with other departments and various stakeholders to ensure operational excellence Support a successful program end to end through assisting in project plan development, keeping your stakeholders in the loop on status, proactively flagging, managing escalations, tracking and helping to resolve program risks and milestones, and supporting program retros to assess strengths and weaknesses Support the tracking and monitoring of controls Develop tools and standards to support team programs year over year based on program retros Develop meeting materials, track and follow-up on action items, assist with management of all project plans Compliance with all applicable laws and regulations Other duties as assigned Requirements 4+ years of BPO program and/or project management experience, creating dashboards and playbooks 4+ years experience in change management and process improvement Bonus points PMP or Six Sigma certification Proficiency in Excel or Sheets Mandatory Mandatory Statement We require all candidates to disclose any of the following as part of the application process: (1) the name of any applicant currently or who was previously employed by a federal agency, or (2) the name of any company that provides a business or employment relationship to the Applicant, or (3) a relationship that any applicant has with a company that is an employer of another customer or System Provider. This does not apply to subsidiaries of these entities. The names of current or former employees, employers or applicants are NOT required unless they are named in a asserted fraud complaint or in the FBI's Content Analysis System. Existing employees and candidates applying for the same rank may be paid a discount. The Applicant acknowledges that the Employer may contain: • The applicant exempt from selling a President of the employer with higher pay or any employee that the employer has no connection with the user at a additional pay. Qualification is mandatory to work under this HOA. There is Equal Opportunity & Policies This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here. At Oscar, being an Equal Opportunity Employer means more than upholding discrimination‑free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts. Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (View email address on click.appcast.io) to make the need for an accommodation known. California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy. Benefits Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full‑time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. #J-18808-Ljbffr