Mortgage Systems Engineer

Mortgage System Analyst

Under limited supervision, this role will support the mortgage loan originating system (LOS) effectiveness and operating efficiency by maintaining various system components, serving as system administrator, routine review of configuration and usage as well as being a point of contact for general technical questions. The role will be responsible for supporting the mortgage team through a variety of means including but not limited to operational issues, creating and/or maintaining procedures and system guides, testing, training, creating routine and/or ad hoc reports, requests for enhancements and/or break fixes, system releases, and providing a high degree of knowledge regarding system applications and industry compliance. The Mortgage System Analyst will collaborate directly with end-users, business partners and/or impacted stakeholders, vendors, and the business analyst to identify opportunities for process improvements, provide support in researching system issues and testing changes or enhancements.

Major Duties and Essential Functions

• Configure, maintain, and oversee the administration and support of the LOS including, but not limited to, settings including personas, user groups, eFolder, loan templates, reports, input form builder, workflows, and all types of business rules/requirements.
• Strong analytical skills required, including a thorough understanding of how to interpret end user needs and translate them into application and/or operational requirements.
• Assist users with questions or problems with the LOS; communicate with users regarding status of requests; prioritize and solve issues; document solutions for internal and end-user use.
• Assist IT team members as requested with Real Estate/Mortgage projects and to provide additional support to end users; cross train between positions to provide adequate backup coverage management to include version releases, system updates, etc. for applications assigned to the analyst to support.
• Assist and oversee report creation and report definition. Work closely with Development by creating report specifications as needed. Validate reports post development to ensure results meets specifications.
• Partner with other department to inform users about common LOS issues and how to proactively avoid them.
• Identify and assist in training needs, develop new employee training, training for changes, new features and refresher training as needed.
• Troubleshoot issues and clear them in a timely manner; partner with other resources as needed to research and find resolutions.
• Monitor interfaces to integrated systems ensuring that all systems are operating as designed.
• Maintain current knowledge of LOS (e.g., Empower) features and functionality, providing recommendations for improvements.
• Ensure the smooth implementation of innovative solutions into the business environment.
• Implement configuration changes and customizations as required by the business.
• Identify ways to assist management in product and/or business planning and improvement through requirements development and analysis.
• Participate on software releases and patches including planning, testing and distribution of software updates, release notes and training materials.
• Collaborate with third-party resources, vendors, Strategic Solutions, and other IT teams in support of projects and operations around business systems.
• Collaborate with cross functional partners to ensure alignment on priorities. Be an advocate for Real Estate/Mortgage technology needs with internal and external personnel, vendors, delivery teams, etc.
• Build, test, and implement tangibles for new system enhancements such as business rules, custom input forms, workflows, and third-party integrations through advanced coding.
• Other duties and responsibilities as required; management may assign or reassign duties and responsibilities to this position at any time.
• Support the deployment of approved system change requests and enhancements to LOS (e.g., Empower) system functionality whether it is in partnership with internal development resources &/or with external resources responsible for solution delivery.
• Evaluate information gathered, reconcile conflicts, and analyze information needs to deliver functional and business requirements, develop use cases as needed.
• Assist Compliance/Risk and/or Audit in ensuring LOS (e.g., Empower) is functioning consistently in accordance with applicable laws and regulations relating to mortgage lending and information security.
• Maintain users, roles, profiles, security settings, and loan access settings.
• Maintain business rules and system specifications for data entry, workflow progression and regulatory compliance as requested by each business group.
• Maintain loan setup settings as applicable to ongoing business needs.
• Maintain complete document library, build custom documents as needed and maintain eFolder settings to ensure preservation of a complete paperless environment with requisite document retention. Create and maintain report library and build custom reports as necessary for business groups.
• Perform routine review of code, configuration, data, and usage to ensure long-term viability, integrity, and adoption of the program.
• Provide technical documentation on all process, feature, and workflow changes for proper documentation for communication to end users.
• Assist with system training initiatives.
• Successfully engage in multiple initiatives simultaneously.
• Gathers end-user feedback regarding service in order to address issues, deliver applicable updates to management &/or to implement improvements.

Requirements

Specific knowledge, skills, and abilities required for this position:

Knowledge of Texans' mortgage lending products, rules and services; Strong analytical and critical thinking skills to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements. Excellent written and verbal communication skills. Ability to prioritize work to meet project deadlines. Experience working with and drafting requirements for application developers. Highly detailed and organized. Exceptional interpersonal and oral communication skills; advanced computer and typing skills; good time management skills; ability to respond to common inquiries or complaints from customers (usually internal staff), regulatory agencies, third-party vendors, etc.; ability to use a computer to create clear and concise written communications, including: emails, letters, internal documentation (project scope, work flow diagrams, instructions, project steps, references, etc.) and respond to external documentation requests (ex. vendor scope/business requirements); ability to effectively communicate verbally, including: one-on-one conversations, team meetings, presentations and demonstrations

Education: Bachelor's degree in business, computer science, related field or equivalent working experience required.

Experience:

• 4 - 6 years of experience as a business and/or system analyst.
• Subject matter expert (SME) in mortgage lending products and software.
• At least three (3) years of experience working in the residential mortgage lending industry preferred with a strong understanding of business processes/loan life cycle.
• Experience with Microsoft Office Products, including Word, Excel, Power Point, Visio, etc.
• Advanced MS Excel functions like formulas, pivot tables, and macros.
• Functional understanding of SQL, XML, SOAP, and IIS web services.
• Knowledge of scripting and script automation
• One (1) to two (2) years of software administration experience.

Preferred:

• Black Knight LOS (e.g., Empower) experience preferred.
• Middleware knowledge (e.g., WebSphere, WebLogic, MQ) preferred.
• Interface, API, workflow, and job controller set up and support experience preferred.
• Project management experience a plus.